Criminal Background Researcher (Public Records)

Paycom - ATS; Washington (District of Columbia); On-site; USD 25,000 - 26,000; Full time

Job summary

InformData seeks a Criminal Field Researcher in Washington DC to research public records and determine criminal or civil histories for background checks. You will articulate findings clearly to help clients validate identities and maintain safety in communities.

Responsibilities include building relationships with court personnel, entering results into systems, and meeting quality and turnaround standards. Flexibility to work overtime and occasional travel may be required.

Qualifications

• High School diploma or equivalent.
• Proficient in MS Word, Excel, Outlook and PowerPoint.
• Type at a minimum speed of 35 words per minute.

Responsibilities

• Build and maintain positive working relationships with court personnel and members of the public.
• Perform research using public records indexes to retrieve relevant information.
• Accurately enter results into proprietary systems, marking them as “clear” (no information found) or recording information found in the court's primary index according to client instructions.
• Proactively communicate with the Supervisor regarding court holidays, closures, or delays, ensuring timely updates to InformData.
• Provide timely updates to the Supervisor on any issues that could impact business operations or customer commitments.
• Notify the Supervisor about courthouse structure updates, changes in processes, or fee adjustments.
• Serve as a back-up for other Field Researchers within the designated area as needed.
• Adhere to InformData’s Quality and Turnaround Time (TAT) standards.
• Report any quality concerns or trending issues to the Supervisor promptly.
• Support the ordering and completion of court copy requests.
• Conduct searches in surrounding areas or through online research when assigned.
• Eligible employees may have the opportunity to participate in a performance-based incentive program, which may provide additional compensation based on program terms and individual or team performance.

Skills

Team collaboration

Attention to detail

Communication skills

Typing 35 wpm

Education

High School diploma or equivalent

Tools

MS Word

Excel

Outlook

PowerPoint

Job description

InformData seeks a Criminal Field Researcher in Washington DC to research public records and determine criminal or civil histories for background checks. You will articulate findings clearly to help clients validate identities and maintain safety in communities.

Responsibilities include building relationships with court personnel, entering results into systems, and meeting quality and turnaround standards. Flexibility to work overtime and occasional travel may be required.