Crew Member

Planet Fitness - United FP Management, LLC; La Puente (CA); On-site; USD 16,531 - 20,664; Part time

Job summary

A leading fitness franchise in La Puente is seeking a Crew Member to deliver outstanding customer service and foster a positive environment for members and guests. Responsibilities include greeting guests, managing front desk operations, and ensuring the club's cleanliness. The ideal candidate brings a passion for fitness, strong customer service skills, and a positive attitude. Candidates must be outgoing and reliable, willing to contribute to an uplifting gym atmosphere.

Qualifications

• Customer service or hospitality background preferred.
• Must be 18 years of age or older.
• Punctuality and reliability is a must.

Responsibilities

• Provide exceptional customer service to members and guests.
• Handle front desk activities including check-ins and tours.
• Maintain cleanliness and neatness of the club.

Skills

Customer service skills

Positive attitude

Basic computer proficiency

Ability to listen and empathize

Problem-solving skills

Job description

The Crew Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications

• Customer service/hospitality background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Position Requirements: The position requires you to work mornings and or evenings on weekends.
Are you willing to provide us with 3 professional references?
Our employment process requires an in-depth background investigation verifying clear criminal history. Are you willing to proceed with this application?
Referral code from a current employee. If no code provided, add their name instead.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.