Crew Member

The Hari Group; Joliet (IL); On-site; USD 20,664 - 22,041; Full time

Job summary

A leading restaurant chain in Joliet, IL, is looking for dedicated Crew Members. This entry-level full-time role involves delivering friendly guest experiences, preparing products, and maintaining brand standards. Successful candidates will communicate effectively with team members and resolve guest issues. Skills required include English fluency, basic computer knowledge, and the ability to operate restaurant equipment. The position offers competitive pay within the $15.00-$16.00 range. Join our dynamic team today!

Qualifications

• Must be fluent in English.
• Basic computer skills required.
• Ability to count money and make change is necessary.
• Required to operate restaurant equipment.

Responsibilities

• Deliver great guest experiences in a clean environment.
• Prepare products according to operational standards.
• Resolve guest issues and follow brand standards.
• Maintain a clean and neat work environment.

Skills

Fluent in English

Basic computer skills

Ability to handle cash

Ability to operate restaurant equipment

Job description

Summary

Crew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests’ needs and give them a reason to come back.

Responsibilities Include

Team Environment

• Work well and interacts with others respectfully
• Respond positively to coaching and feedback
• Communicate with team members
• Able to learn and execute multiple tasks

Operational Excellence

• Provide guest service
• Resolve guest issues
• Follow Brand standards, recipes and systems
• Follow safety, food safety and sanitation guidelines; comply with all applicable laws
• Maintain clean and neat work environment

Profitability

• Execute restaurant standards and marketing initiatives
• Handle POS transactions and payments with accuracy
• Prepare and deliver all products according to Brand standards

Skills/Qualifications

• Fluent in English
• Basic computer skills
• Capable of counting money and making change
• Able to operate restaurant equipment (minimum age requirements may apply)

Competencies

Guest Focus

• Understands and exceeds guest expectations, needs and requirements
• Develops and maintains guest relationships
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process

Passion for Results

• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making

• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence

• Develops and maintains relationships with team
• Operates with integrity; demonstrates honesty, treats others with respect, keeps

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Restaurants

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