Crew Member

Dunkin’; Village of Greene (NY); On-site; USD 21,000 - 25,000; Full time

Job summary

Dunkin’ in New York State is looking for Crew Members to deliver great guest experiences in a fast-paced environment. You will greet guests, take orders, and help maintain fresh food and beverages while following brand standards.

Reliability, clear communication with teammates, and adherence to safety and cleanliness procedures are essential. Training is provided to help you succeed in this role.

Qualifications

• Fluent speaking and reading of English required.
• Ability to count money and make change.
• Able to operate restaurant equipment and meet minimum age requirements.

Responsibilities

• Team Environment – Communicate respectfully with team members and be accountable for shifts.
• Operations Excellence for Guest Satisfaction – Prioritize guests, resolve issues promptly, follow brand standards and keep areas clean.
• Profitability – Follow recipes, procedures, cash handling, cleanliness, safety and policies.

Skills

Fluent English

Money handling

Operate equipment

Job description

Crew Members are responsible for delivering great guest experiences.
Responsibilities Include:

Team Environment - Communicate appropriately with fellow team members, treating others fairly and with respect. Respond positively to feedback and direction given. Hold themselves accountable for their responsibilities on their shift. Adhere to schedule and arrive ready to work on time.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and ensure each guest is highly satisfied with his/her experience. Respond to specific guest needs and resolve problems with a sense of urgency. Adhere to Brand standards and systems, delivering quality food and beverage to each guest. Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed. Complete all required training and support the training of other team members.

Profitability - Effectively execute restaurant standards and marketing initiatives. Prepare all products following appropriate recipes and procedures. Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security. Comply with all restaurant, Brand, and franchisee policies.

Qualifications

Skills

• Must be able to fluently speak/read English
• Capable of counting money and making change
• Able to operate restaurant equipment (minimum age requirements may apply)

Required Competencies

• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.