Crew Member

Dunkin' Donuts; City of Rochester (NY); On-site; USD 24,000 - 32,000; Full time

Job summary

Dunkin' Donuts in Rochester, NY is seeking a Restaurant Team Member to assist in food and beverage preparation, follow brand standards, and maintain a clean, safe workspace while delivering fast and friendly service.

In this role you will take orders, answer guest questions, stock the station, and work with the team to meet speed-of-service goals and guest satisfaction. No prior experience required; training provided.

Qualifications

• No formal education is required.
• Guest-focused service is essential.
• Ability to stand for long periods and lift light objects.

Responsibilities

• Follow Brand standards, recipes, and systems.
• Follow food safety standards.
• Prepare food and beverages.
• Assemble and package orders.
• Understand the menu and promotions and answer guest questions.
• Maintain a clean and organized workstation.
• Clean equipment, service areas, and guest areas.
• Stock items at the workstation.
• Take orders at the Drive Thru or Front Counter and handle payments (if applicable).
• Meet speed of service standards while delivering accurate orders to guests.
• Serve and communicate with guests.
• Maintain a guest-focused culture in the restaurant.
• Communicate effectively with managers and coworkers.
• Organize and maintain stock room and refrigerated areas.

Skills

Team player

Customer service

Fast-paced

Willingness to learn

Job description

Position Title: Restaurant Team Member

Reports To: Restaurant Manager

Overview:

A Dunkin' Restaurant Team Member is responsible for preparing food and beverages according to Dunkin' operational standards, providing guests with great service, and maintaining a clean, safe, and organized workspace.

Responsibilities Include:

• Follow Brand standards, recipes, and systems
• Follow food safety standards
• Prepare food and beverages
• Assemble and package orders
• Understand the restaurant menu, including limited-time offers and promotions, and be able to answer guest questions
• Maintain a clean and organized workstation
• Clean equipment, service areas, and guest areas
• Stock items, such as cups, lids, etc. at the workstation
• Take orders at the Drive Thru or Front Counter and handle payments (if applicable)
• Meet speed of service standards while delivering accurate orders to guests
• Serve and communicate with guests
• Maintain a guest-focused culture in the restaurant
• Communicate effectively with managers and coworkers
• Organize and maintain stock room and refrigerated areas

Education/Experience:

• None

Key Competencies:

• Works well with others in a fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused

Physical Demands/Working Conditions:

• Standing on feet
• Repetitive motion, including bending, stooping, and reaching
• Lifting objects, including boxes, ice, and product up to 20lbs (if applicable)
• Working in a small space

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