Crew Member

Dunkin' Donuts; Kinston (NC); Hybrid; USD 15,000 - 21,000; Full time

Job summary

Dunkin' Donuts in United States (NC) seeks a Restaurant Team Member to support food and beverage preparation, guest service, and a clean, organized workspace in a fast-paced Dunkin' environment.

You will prep items, assemble orders, and assist with drive-thru/front counter orders while upholding brand standards and safety. Training and growth opportunities available within a collaborative team.

Qualifications

• No formal education required.
• Ability to work in a fast-paced team environment.
• Willingness to learn and adapt to change.
• Guest-focused and service-oriented.

Responsibilities

• Follow Brand standards, recipes, and systems.
• Follow food safety standards.
• Prepare food and beverages.
• Assemble and package orders.
• Understand the menu and promotions and answer guest questions.
• Maintain a clean and organized workstation.
• Clean equipment, service areas, and guest areas
• Stock items at the workstation
• Take orders at the Drive Thru or Front Counter and handle payments (if applicable)
• Meet speed of service standards while delivering accurate orders to guests
• Serve and communicate with guests
• Maintain a guest-focused culture in the restaurant
• Communicate effectively with managers and coworkers
• Organize and maintain stock room and refrigerated areas

Skills

Team collaboration

Punctuality

Willingness to learn

Guest service mindset

Job description

Position Title: Restaurant Team Member

Reports To: Restaurant Manager

Overview:

A Dunkin’ Restaurant Team Member is generally responsible for preparing food and beverages according to Dunkin’ operational standards, providing guests with great service, and maintaining a clean, safe, and organized workspace.

Responsibilities Include:

• Follow Brand standards, recipes, and systems
• Follow food safety standards
• Prepare food and beverages
• Assemble and package orders
• Understand the restaurant menu, including limited-time offers and promotions, and be able to answer guest questions
• Maintain a clean and organized workstation
• Clean equipment, service areas, and guest areas
• Stock items, such as cups, lids, etc. at the workstation
• Take orders at the Drive Thru or Front Counter and handle payments (if applicable)
• Meet speed of service standards while delivering accurate orders to guestsServe and communicate with guests
• Maintain a guest-focused culture in the restaurant
• Communicate effectively with managers and coworkers
• Organize and maintain stock room and refrigerated areas

Education/Experience:

• None

Key Competencies

• Works well with others in a fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused

Physical Demands/Working Conditions:

• Standing on feet
• Repetitive motion, including bending, stooping, and reaching
• Lifting objects, including boxes, ice, and product up to 20lbs (if applicable)
• Working in a small space

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