Restoration Supervisor ( Crew Chief )

IICRC; Port Morris (NJ); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

ServiceMaster Clean of Fraser Valley in Austin, Texas is seeking a Restoration Supervisor to oversee restoration projects. The role involves coordinating tasks, ensuring customer satisfaction, and supervising technicians. Candidates should have at least 1 year of experience in cleaning or restoration and hold a valid driver's license. The position offers competitive compensation, benefits, and career development opportunities.

Qualifications

• Valid driver’s license required.
• At least 1 year of experience in cleaning, restoration, or construction.
• IICRC certification is a plus but not required.

Responsibilities

• Coordinate and perform production processes ensuring quality control.
• Manage customer satisfaction and document job files accurately.
• Communicate expectations to technicians and manage their activities.

Skills

Ability to lift a minimum of 50 pounds

Ability to climb ladders

Ability to work in tight spaces

Customer service skills

Education

High school diploma/GED

Job description

SERVPRO of Dover/Stillwater is hiring a Restoration Supervisor!

Benefits

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

As the front‑line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents