Crew Chief: Auto Service Leader & Growth Champion

107 Team Car Care East, LLC (US); Arlington (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401K with company match

Biweekly bonus incentives

Career advancement

DailyPay

Employee discounts

Uniforms paid and laundered

Medical/dental/vision insurance

Job summary

107 Team Car Care East, LLC (US) is seeking a Crew Chief at our Arlington, TX location. As a front-line leader you’ll work closely with the GM to drive revenue by increasing guest counts and optimizing sales metrics while coaching staff to deliver outstanding service.

You will mentor technicians and CSAs, lead daily huddles, manage inventory, and ensure safety and quality standards. This full-time role requires 18+ years old, legal work authorization, and a hands-on, customer-first approach.

Qualifications

• One to three years of retail management experience; Professional automotive experience is not required.
• Must have exceptional oral and written communication skills.
• Is a proven leader that possesses the ability to inspire and motivate diverse groups of people.
• Has sound business sense and a comprehensive understanding of the retail industry.
• Can analyze, comprehend, and recommend financial objectives that help increase sales and service results.
• Demonstrate a positive, helpful attitude as well as professional conduct and appearance always.
• Enjoys and is energized by a fast-paced, flexible, high-performance retail environment.
• Has a 'Guest First' mindset.
• You must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Must be able to stand on your feet on hard surfaces like concrete or metal.
• Expect to work in an environment in which you frequently experience hot and cold temperatures, loud noises, and exhaust fumes.
• Must be able to lift and move work-related items up to 50 pounds.

Responsibilities

• Working directly with the General Manager (GM), ensuring consistent revenue growth through growing guest count and lead measure performance such as core sales mix, MultiCare, and Core Plus.
• They will also coach and execute excellent customer service while creating an exceptional guest experience.
• Set a positive example as a leader while building team engagement and efficiency.
• They will be focusing on developing teammates by leveraging our internal training program and providing ongoing guidance, coaching, and direction.
• Ensure our quality control measures and processes are followed consistently.
• Carry out other duties and projects necessary for the position, such as inventory, cash handling processes, guest issues, and concerns, and working with the District Manager (DM) on any critical initiatives.
• Assist the General Manager (GM) with budgeting, sales forecasts, financial performance, expense controls, etc.
• Provide clear and detailed direction to the team consistently.
• Ensure that the service center is clean, safe, and presentable per the Guide to Excellence (GTE).
• Provide guidance and mentoring to the automotive technicians and CSA's.
• Perform opening and closing duties when the General Manager (GM) is off.
• Assist the General Manager (GM) in building and maintaining an engaged workforce that reflects customer volume and business need.
• Leads daily team huddles and store meetings.
• Setting the direction for achieving the business goals.
• Manages inventory and product order that meets the business need.
• Adheres and holds others accountable to all rules and regulations that maintain a safe and productive work environment for teammates and guests.
• Assist guests with their questions and needs. In-person, electronically, or via the telephone.

Skills

Retail management

Leadership

Customer service

Communication

Financial analysis

Guest-first mindset

Job description

107 Team Car Care East, LLC (US) is seeking a Crew Chief at our Arlington, TX location. As a front-line leader you’ll work closely with the GM to drive revenue by increasing guest counts and optimizing sales metrics while coaching staff to deliver outstanding service.

You will mentor technicians and CSAs, lead daily huddles, manage inventory, and ensure safety and quality standards. This full-time role requires 18+ years old, legal work authorization, and a hands-on, customer-first approach.