Crew Chief Austin, TX · Posted Jul 6, 2026 for Crew Chief (opens Eddy)

247watchtower; Austin (TX); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Advancement opportunities

Paid training and development

Overtime opportunities

Company vehicle opportunities

Performance bonus opportunities

Job summary

Watchtower Water & Fire in Austin, TX seeks a Crew Chief to lead water and fire restoration projects from initial conversation to project completion. You will supervise technicians, manage documentation, and ensure a premier customer experience.

The role emphasizes leadership, urgency, and accountability with opportunities for growth and advancement within a fast-growing company.

Qualifications

• Proven restoration leader with ability to manage crews and projects.
• Strong communication with homeowners, adjusters, and PMs.
• Experience in water, fire, mold restoration and emergency mitigation.

Responsibilities

• Lead water, fire, and emergency mitigation projects.
• Supervise technicians and subcontractors on site.
• Perform inspections, determine mitigation strategies, set up drying equipment.

Skills

Leadership

Customer communication

Decision making

Project supervision

Time management

Education

IICRC WRT Certification

Tools

Moisture meters

Xactimate

DASH

MICA

Encircle

Job description

LocationAustin, TXCompensation$25 - $29 per hour (USD)Experience3+ Years Disaster Restoration Experience****Crew Chief - Water & Fire Restoration********Watchtower Water & Fire - Austin, TX********Job Type****Full-time****Pay********$28-$35 per hour********Additional Compensation***** Performance bonus opportunities* Overtime opportunities* Leadership advancement pathWatchtower Water & Fire is a fast-growing restoration company serving the Austin area. We specialize in water, fire, mold, and emergency property restoration services. We're building a high-performance team focused on professionalism, urgency, accountability, customer experience, and operational excellence.We're looking for leaders - not just experienced technicians.Our Crew Chiefs own the customer relationship from the first conversation through project completion. They lead technicians, maximize project performance, maintain documentation quality, and create an exceptional customer experience.****What You'll Do***** Lead water, fire, and emergency mitigation projects* Supervise technicians and subcontractors onsite* Perform inspections and determine mitigation strategies* Set up, monitor, and adjust drying equipment* Complete moisture mapping and daily documentation* Maintain accurate photos, notes, and job records* Communicate with homeowners, adjusters, and project managers* Identify additional restoration opportunities when appropriate* Ensure jobs meet company quality and safety standards* Deliver an outstanding customer experience from start to finish****What We're Looking For***** Proven restoration industry experience* Natural leadership abilities* Strong customer communication skills* High sense of urgency and accountability* Ability to make decisions independently* Comfortable managing multiple projects simultaneously* Strong organizational and documentation skills* Valid driver's license with clean driving record* Ability to lift 50+ lbs and perform physical restoration work****Preferred Experience***** 3+ years in water mitigation or restoration* IICRC WRT Certification (ASD preferred)* Experience leading crews* Experience using moisture meters and drying documentation software* Familiarity with Xactimate, DASH, MICA, Encircle, or similar restoration software* Emergency response experience****What We Offer***** Leadership position with clear advancement opportunities* Paid training and professional development* Stable, year-round work* Overtime opportunities* Performance-based bonus opportunities* Company vehicle opportunities for qualified candidates* High-accountability culture focused on growth and results****Schedule***** Monday-Friday* Rotating on-call schedule required* Nights, weekends, and emergency response as neededOur Crew Chiefs are the face of the company. They aren't simply leading crews - they're building customer trust, protecting property, growing revenue, and developing future leaders.If you're someone who takes ownership, enjoys leading people, thrives in fast-paced environments, and wants a long-term career with significant growth opportunities, we'd like to talk with you.****This is more than a restoration job. This is a leadership opportunity.****