Field Operations Supervisor

Dry Force Corp.; Round Rock (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off and Holidays

Company Vehicle

Professional Development and Cert. Ass

Job summary

Dry Force Corp. is seeking an experienced Field Operations Supervisor to lead field crews in the Austin market, ensuring safe, efficient, and high-quality restoration projects. The role requires hands-on leadership, strong communication, and a focus on customer satisfaction.

The ideal candidate has at least 3 years in water mitigation/restoration, with IICRC WRT certification and ASD preferred. You will coordinate with Dispatch, Sales, and Leadership to maintain production goals and

Qualifications

• Minimum 3 years of experience in water mitigation, restoration, or related field operations.
• Leadership experience managing technicians or field crews.
• Strong knowledge of residential and commercial mitigation projects.

Responsibilities

• Oversee daily mitigation operations and field production activities.
• Lead, coach, and develop technicians with ongoing training and mentorship.
• Communicate with homeowners, adjusters, and partners to ensure timely updates and satisfaction.
• Assist with project scoping, documentation, and estimating support as needed.
• Ensure equipment, vehicles, and inventory are well maintained and ready for deployment.
• Collaborate with Dispatch, Reconstruction, Sales and Leadership for seamless execution.

Skills

Leadership

Team development

Communication

Problem solving

Decision making

Customer service

Education

IICRC WRT Certification

ASD Certification preferred

Tools

DASH

Xactimate

Encircle

MICA

Job description

About Dry Force

Dry Force is a leading provider of water damage restoration, mitigation, mold remediation, and reconstruction services throughout Texas. We help homeowners and businesses recover from unexpected property damage while delivering exceptional customer service and industry-leading restoration solutions.

About Dry Force

Dry Force is a leading provider of water damage restoration, mitigation, mold remediation, and reconstruction services throughout Texas. We help homeowners and businesses recover from unexpected property damage while delivering exceptional customer service and industry-leading restoration solutions.

As we continue to grow, we are seeking an experienced Field Operations Supervisor to lead field crews, drive operational excellence, and ensure every project is completed safely, efficiently, and to the highest standards.

Position Summary

The Field Operations Supervisor is responsible for overseeing the daily operations of mitigation technicians and field crews throughout the Austin market. This leadership role ensures projects are completed on time, within company standards, and in accordance with Dry Force's commitment to exceptional customer service.

The ideal candidate is a hands-on leader with strong restoration experience, excellent communication skills, and the ability to develop technicians while maintaining production goals, quality standards, and customer satisfaction.

Key Responsibilities

Operations & Production Management

Oversee daily mitigation operations and field production activities. Monitor active projects to ensure quality, efficiency, and proper documentation. Ensure jobs are completed according to company standards, IICRC guidelines, and customer expectations. Review project progress and proactively address delays, staffing concerns, or operational challenges. Maintain accountability for production goals, job profitability, and overall field performance.

Team Leadership & Development

Lead, coach, and develop technicians. Conduct regular ride-on, job site inspections, and field audits. Provide ongoing training and mentorship focused on safety, customer service, and technical excellence. Assist with performance management, employee development, and corrective coaching when necessary. Foster a positive, team-oriented culture focused on accountability and growth.

Customer & Insurance Communication

Serve as an escalation point for customer concerns and complex project issues. Maintain professional communication with homeowners, property managers, adjusters, and referral partners. Ensure customers receive timely updates throughout the restoration process. Support exceptional customer experiences and drive positive online reviews.

Project Oversight

Assist with project scoping, documentation, and estimating support when needed. Verify technicians are following drying protocols, documentation requirements, and company procedures. Ensure all required photos, moisture readings, and job notes are accurately completed. Support large-loss and high-priority projects as necessary.

Fleet, Equipment & Warehouse Oversight

Ensure vehicles, equipment, and inventory are properly maintained and ready for deployment. Monitor equipment usage, accountability, and maintenance needs. Partner with warehouse and operations personnel to maintain operational readiness. Promote proper care and utilization of company assets.

Cross-functional Collaboration

Work closely with Dispatch, Reconstruction, Sales, and Leadership teams to ensure seamless project execution. Assist with staffing, scheduling, and resource allocation. Support company initiatives focused on operational efficiency and customer satisfaction.

Field Support

Provide hands-on support during emergency response situations and high-volume periods. Respond to after-hours operational needs when necessary.

Qualifications

Experience

Minimum 3 years of experience in water mitigation, restoration, or related field operations. Previous leadership experience managing technicians, crews, or field personnel. Strong understanding of residential and commercial mitigation projects. Experience managing multiple projects simultaneously in a fast-paced environment.

Certifications

IICRC WRT Certification required. ASD Certification preferred. Additional IICRC certifications are highly desirable. Valid driver's license with an acceptable driving record.

Skills & Abilities

Strong leadership and team development skills. Excellent communication and customer service abilities. Strong organizational and problem-solving skills. Ability to make decisions quickly in emergency-response situations. Strong attention to detail and commitment to quality workmanship. Ability to prioritize multiple responsibilities and manage competing demands.

Technical Skills

Experience with DASH, Xactimate, Encircle, MICA, or similar restoration software preferred. Familiarity with moisture mapping, drying equipment, and mitigation documentation. Proficiency with Microsoft Office and mobile technology platforms.

Physical Requirements

Ability to lift up to 50 pounds. Ability to climb, bend, kneel, crouch, and perform field inspections. Ability to work in residential, commercial, and emergency response environments. Ability to perform mitigation work and assist field crews when needed.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Holidays
• Company Vehicle (if applicable)
• Professional Development and Certification Assistance
• Career Growth Opportunities
• Supportive Team-Oriented Culture
• Join a growing organization where your leadership directly impacts customer satisfaction, team success, and operational excellence.