Credit & Returns Auditor — Logistics & Warranty Insights

glidewelldental; Irvine (CA); On-site; USD 29,000 - 33,000; Full time

Job summary

Glidewell Dental is seeking a detail-oriented Credit/Logistics Clerk in Irvine, CA. You will distribute tasks, handle customer inquiries on returns and credits, and maintain a 3-5 day processing timeline. You will document credit information, perform audits, and generate weekly reports for logistics.

The role requires a high school diploma and at least two years of customer service or logistics experience, with a 10-key proficiency as a special requirement.

Qualifications

• High school diploma or equivalent required.
• Two years of customer service and/or logistics experience preferred.

Responsibilities

• Distributes daily/weekly tasks to ensure even workload.
• Handles customer inquiries regarding returns and credits.
• Maintains 3-5 day processing timelines.
• Documents credit information and SOP compliance for recycling.
• Performs credit analysis and audits to ensure warranty.
• Generates weekly credit reports for logistics departments.
• Coordinates with internal departments to resolve discrepancies.
• Uses multiple systems to track credits and view RXs and invoices.

Skills

Customer service

Logistics coordination

Education

High School diploma or equivalent

Two years of customer service/logistics experience

Tools

10-key

Job description

Glidewell Dental is seeking a detail-oriented Credit/Logistics Clerk in Irvine, CA. You will distribute tasks, handle customer inquiries on returns and credits, and maintain a 3-5 day processing timeline. You will document credit information, perform audits, and generate weekly reports for logistics.

The role requires a high school diploma and at least two years of customer service or logistics experience, with a 10-key proficiency as a special requirement.