Credit Resolution Representative

Overlake; Bellevue, Northern (WA, KY); Hybrid; USD 29,000 - 43,000; Full time

Benefits offered by this job

Tuition reimbursement

Low-cost medical premiums

Retirement matching 5–7%

Free parking

Orca transit passes

Employee Assistance Program

Caregiver support program

Job summary

Overlake is seeking a Credit Resolution Representative in Bellevue, WA to research billing and payment postings, notify customers of findings, and correct postings in accordance with department policies. This full-time, remote role requires WA residency.

Minimum qualifications include a high school diploma or GED and 2 years post-secondary education; 2 years of healthcare billing experience, with 5 years preferred, are requested. Excellent communication and prioritization skills are essential.

Qualifications

• Knowledge of insurance claims processing and third-party reimbursement procedures preferred.
• Knowledge of Federal, State and third-party payer billing requirements preferred.
• Excellent oral and written communication skills.
• Strong interpersonal communication abilities.

Responsibilities

• Research billing and payment posting issues; notify customers of findings per policy.
• Correct payment postings; adjust accounts; process refunds and contractual adjustments.
• Balance reports and document findings.

Skills

Strong communication

Interpersonal skills

Initiative

Prioritization

Education

High school diploma or GED

Two years post high school education

Job description

Welcome to a medical center where you're the center of attention.

Pay range:

-

Hourly$20.99 - $31.49

Position Overview

The Credit Resolution Representative will research billing and payment posting issues initiated by patients, insurance carriers or others and notifies customers of findings in accordance with department policies and procedures. The incumbent corrects payment postings; adjusts accounts; processes refunds and contractual adjustments; balances reports and documents findings.

Full Time

Remote(Requires Washington State Residency)

Minimum Qualifications:

Education :

• High school diploma or GED equivalent required.
• Two years post high school education preferred.

Experience :

• Two (2) years of work experience in cash posting, credits or insurance billing in a healthcare environment is required, with five (5) years’ experience preferred.

Special Training/Skills :

• Knowledge of insurance claims processing and third-party reimbursement procedures preferred.
• Knowledge of Federal, State and third-party payer billing requirements preferred
• Skill in good oral and written communication
• Skill in interpersonal communication
• Ability todemonstrate initiative and willingly accept responsibility while contributing to team environment.
• Ability to deal effectively with difficult people and/or difficult situations, which may include families of deceased individuals
• Ability to set priorities and use good judgment

Why join Overlake?

We're proud to offer benefits that support you in every stage of your career and life. But it's our inspirational culture that has made us one of America's Top 150 places to work in healthcare for several years in a row.

• Local, visible leaders who care about you.
• A values-based work environment.
• Medical insurance premiums as low as $0 per month.
• Many Overlake services covered at 100%.
• Tuition reimbursement up to $10,000 per year.
• Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
• Pre-tax and Roth after tax retirement savings plans.
• An expanded Employee Assistance Program.
• A caregiver support program to help with everything from childcare to eldercare.
• Free parking and Orca transit passes.

If this sounds like an environment where you'll thrive, we'd love to hear from you.

How much will this job pay?

Posted pay ranges represent the entire pay scale, from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional pay based on shift, certification or level of education. Job offers are determined based on a candidate's years of relevant experience and internal equity. If you have questions about Overlake's pay practices, employee benefits or the pay for a specific position, please contact [e-mail]