OMC Patient Services Representative, Redmond UC

Overlake; Redmond, Northern (WA, KY); Hybrid; USD 33.000 - 51.000; Vollzeit

Benefits dieser Stelle

Free Orca transit pass

Generous PTO

Medical, dental, vision

2-part retirement plan with matching

Long term disability

Flexible spending

Extended illness hours banked

Free parking

Employee Assistance program

Professional development

Zusammenfassung

Overlake Medical Center is seeking a Patient Services Representative for the Redmond Urgent Care. This full-time role involves greeting patients, managing front desk activities, and coordinating communications among staff, patients, and providers to ensure smooth check-in processes.

Responsibilities include collecting and routing records via the Epic EMR system and performing clerical and scheduling tasks to support patients and staff in a fast-paced urgent care setting.

Qualifikationen

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred.
• Exceptional customer service and telephone etiquette.
• Strong communication skills and ability to work under pressure.
• Proficiency with computer keyboard and scheduling tasks.

Aufgaben

• Provide exceptional customer and front office services to patients.
• Coordinate communications among staff, patients, and providers about patient check-in.
• Collect records and ensure distribution via Epic EMR.
• Perform clerical, scheduling, and records activities in support of patients and staff.

Kenntnisse

Excellent customer service

Telephone etiquette

Strong communication

Stress management

Multi-tasking

Ausbildung

High school diploma or GED

Tools

Epic EMR

Jobbeschreibung

Welcome to a medical center where you're the center of attention.

Pay range:

Hourly$24.49 - $36.74

Patient Services Representative - Redmond Urgent Care

1.0 FTE Sunday-Thursday 6:45-3:15pm

Overlake Medical Center and Clinics has a full-time opportunity for a Patient Services Representative to join our Redmond Urgent Care! In this role, you will provide exceptional customer and front office services to patients. You will coordinate communications among staff, patients, and providers about patient check-in process.You will also collect records and ensure distribution to appropriate staff via the electronic medical record system (Epic) and perform clerical, scheduling, and records activities in support of patients and staff.

Benefits

• Free public transportation pass (ORCA www.orcacard.com)
• Competitive compensation package
• Generous PTO
• Medical, dental, vision
• 2 part retirement plan including matching
• Long term disability
• Flex spending
• Extended illness banked hours
• Free parking
• Employee Assistance program
• Professional development

Just a few of our employee perks

• Cell phone plan discounts
• Discounted Mariners and Sounders tickets
• Computer discounts
• Discounted lift tickets
• Discounted movie tickets
• Discounted gym memberships
• Free Seattle Art Museum passes
• And much more

Qualifications

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred. Previous physician office, hospital or other frontline customer contact experience in a business setting also preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated proficient computer keyboard skills.

Overlake is committed to providing ready access to a highly trained and compassionate medical team, who are consistent and comprehensive in coordination of care for all patients. Our group practice champions superior quality-of-care, superior outcomes, a superior patient experience, and work-life balance. We believe exceptional patient care comes naturally when our employees feel respected, valued and cared for too. These high standards and high expectations will give us the ability to recruit and retain the best healthcare teams in the region.

Why join Overlake?

We're proud to offer benefits that support you in every stage of your career and life. But it's our inspirational culture that has made us one of America's Top 150 places to work in healthcare for several years in a row.

• Local, visible leaders who care about you.
• A values-based work environment.
• Medical insurance premiums as low as $0 per month.
• Many Overlake services covered at 100%.
• Tuition reimbursement up to $10,000 per year.
• Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
• Pre-tax and Roth after tax retirement savings plans.
• An expanded Employee Assistance Program.
• A caregiver support program to help with everything from childcare to eldercare.
• Free parking and Orca transit passes.

If this sounds like an environment where you'll thrive, we'd love to hear from you.

How much will this job pay?

Posted pay ranges represent the entire pay scale, from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional pay based on shift, certification or level of education. Job offers are determined based on a candidate's years of relevant experience and internal equity. If you have questions about Overlake's pay practices, employee benefits or the pay for a specific position, please contact [e-mail]