Patient Services Representative OMC (.8)

Overlake; Redmond (WA); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Tuition reimbursement up to $10,000/yr

Generous retirement plan matching

Free parking and Orca transit passes

Medical insurance premiums as low as $

Job summary

Overlake Medical Center is seeking a Patient Services Representative to join the Redmond Urgent Care team. You will provide exceptional front office services and coordinate communications among staff, patients, and providers during the check-in process.

This full-time role requires strong customer service, ability to manage multiple tasks, and experience handling records via Epic. You will perform clerical, scheduling and records activities to support patients and staff, with training provided.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Strong communication skills and ability to work under stress.
• Ability to multi-task, be organized and detail oriented.
• Proficient keyboard skills.

Responsibilities

• Provide exceptional customer and front office services to patients.
• Coordinate communications among staff, patients and providers about the check-in process.
• Collect records and ensure distribution to appropriate staff via Epic EMR.
• Perform clerical, scheduling and records activities in support of patients and staff.

Skills

Customer service

Front office

Multi-tasking

Communication

Telephone etiquette

Keyboard skills

Education

High school diploma or GED

Tools

Epic EMR

Scheduling software

Job description

Welcome to a medical center where you're the center of attention.

Pay range:

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Hourly$24.49 - $36.74

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Overlake Medical Center and Clinics has a per-diem opportunity for a Patient Services Representative to join our Redmond Urgent Care team! In this role, you will provide exceptional customer and front office services to patients. You will coordinate communications among staff, patients, and providers about patient check-in process.You will also collect records and ensure distribution to appropriate staff via the electronic medical record system (Epic) and perform clerical, scheduling, and records activities in support of patients and staff.

Must be available full-time for first two weeks for system and clinic training.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred. Previous physician office, hospital or other frontline customer contact experience in a business setting also preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated proficient computer keyboard skills.

Why join Overlake?

We're proud to offer benefits that support you in every stage of your career and life. But it's our inspirational culture that has made us one of America's Top 150 places to work in healthcare for several years in a row.

• Local, visible leaders who care about you.
• A values-based work environment.
• Medical insurance premiums as low as $0 per month.
• Many Overlake services covered at 100%.
• Tuition reimbursement up to $10,000 per year.
• Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
• Pre-tax and Roth after tax retirement savings plans.
• An expanded Employee Assistance Program.
• A caregiver support program to help with everything from childcare to eldercare.
• Free parking and Orca transit passes.

If this sounds like an environment where you'll thrive, we'd love to hear from you.

How much will this job pay?

Posted pay ranges represent the entire pay scale, from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional pay based on shift, certification or level of education. Job offers are determined based on a candidate's years of relevant experience and internal equity. If you have questions about Overlake's pay practices, employee benefits or the pay for a specific position, please contact [e-mail]