Credit Recovery Specialist

University of Michigan Credit Union; Ann Arbor (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Tuition reimbursement

Student loan debt repayment

401(k) with employer match

Parental leave

Home office credits

Job summary

University of Michigan Credit Union is seeking a Collector to manage delinquent and charged-off loans and accounts. You will contact members, assess payment plans, and coordinate account restrictions with confidentiality and professionalism.

The role requires strong communication skills and experience in collections, with access to comprehensive benefits and a flexible work environment.

Qualifications

• Associate's degree or 3+ years financial institution or collection experience preferred.
• Strong verbal and written communication skills are essential.
• Ability to handle confidential information with discretion and professionalism.

Responsibilities

• Contact members by phone, mail, or email to understand delinquency and develop a payment plan.
• Notify co-signers/co-makers about delinquency status and needed actions.
• Initiate account restrictions to encourage payment or arrangements.

Skills

Verbal and written communications

Microsoft Office proficiency

Team player with high energy

Discretion with confidential matters

Education

Associate's degree

Tools

Microsoft Office Suite

Job description

University of Michigan Credit Union is seeking a Collector to manage delinquent and charged-off loans and accounts. You will contact members, assess payment plans, and coordinate account restrictions with confidentiality and professionalism.

The role requires strong communication skills and experience in collections, with access to comprehensive benefits and a flexible work environment.