Credit Recovery Outreach Specialist

M&T Bank; Getzville (NY); Presencial; USD 25.000 - 43.000; Jornada completa

Descripción de la vacante

M&T Bank in Getzville, NY seeks a delinquency collections specialist to contact consumers, assess repayment options, and work with internal teams to resolve past-due loans. You will conduct calls, document outcomes, and ensure regulatory compliance while analyzing accounts for recovery potential.

The role emphasizes attention to detail, strong communication, and the ability to work independently within a collaborative team and a regulated environment.

Formación

• A combined 2 years’ higher education and/or work experience, including a minimum of 1 year relevant work experience.
• Working knowledge of word processing and spreadsheet software.
• Strong written and verbal communication skills.
• Detail oriented.
• Motivated, team player.
• Strong analytical ability and problem solving skills.
• Strong work ethic and ability to work independently.
• Associate’s degree.
• Collections experience.
• Knowledge of M&T systems.

Responsabilidades

• Initiate contact with consumer borrowers in delinquency to collect past due payments and assess repayment options.
• Evaluate documentation to determine ability to repay and identify solutions, such as repayment plans, loan workouts, or other assistance options.
• Perform inbound and outbound calls to communicate repayment options and handle inquiries from internal departments and customers regarding loans.
• Document all call outcomes accurately and ensure adherence to state-specific compliance requirements.
• Conduct research and account reviews on high-risk loans, analyzing financial statements and loan opening documents to assess recovery likelihood.
• Identify and elevate high risk situations to management with recommended actions.
• Utilize analysis and accounting systems to manage accounts and reference complex issues to supervisors.
• Adhere to applicable compliance/operational risk controls and promote M&T Bank brand.
• Complete other related duties as assigned.

Conocimientos

Communication skills

Detail oriented

Team player

Analytical ability

Problem solving

Independent worker

Strong work ethic

Educación

Associate’s degree

2 years education/experience

Herramientas

Microsoft Word

Excel

Descripción del empleo

M&T Bank in Getzville, NY seeks a delinquency collections specialist to contact consumers, assess repayment options, and work with internal teams to resolve past-due loans. You will conduct calls, document outcomes, and ensure regulatory compliance while analyzing accounts for recovery potential.

The role emphasizes attention to detail, strong communication, and the ability to work independently within a collaborative team and a regulated environment.