Senior Delinquency Outreach Specialist

M&T Bank Corporation; New York (NY); Hybrid; USD 29,000 - 47,000; Full time

Job summary

M&T Bank Corporation in Getzville, NY seeks a Collections Specialist to contact and work with customers delinquent on loans, arranging payment options to resolve past due balances while preserving customer relationships. This role involves inbound and outbound calls, skip-tracing when needed, and referrals to appropriate departments.

Responsibilities include evaluating repayment options, documenting outcomes, adhering to state and federal laws, and escalating high-risk cases with recommended

Qualifications

• Strong written and verbal communication.
• Detail oriented with good analytical skills.
• Motivated, team player who can work independently.
• Experience with collections processes is a plus.

Responsibilities

• Contact and work with delinquent borrowers to collect past due payments and assess repayment options.
• Perform inbound and outbound calls to communicate repayment options and handle inquiries from internal departments and customers.
• Refer customers to appropriate departments through warm transfers.
• Ensure compliance with applicable laws and internal policies and document call outcomes.
• Conduct research and account reviews on high-risk loans and escalate issues with recommended actions.

Skills

Communication

Detail oriented

Analytical thinking

Team player

Education

Associate's degree

Job description

M&T Bank Corporation in Getzville, NY seeks a Collections Specialist to contact and work with customers delinquent on loans, arranging payment options to resolve past due balances while preserving customer relationships. This role involves inbound and outbound calls, skip-tracing when needed, and referrals to appropriate departments.

Responsibilities include evaluating repayment options, documenting outcomes, adhering to state and federal laws, and escalating high-risk cases with recommended