Delinquency Outreach & Loss Mitigation Specialist

M&T Bank Corporation; New York (NY); Hybrid; USD 30,000 - 51,000; Full time

Job summary

M&T Bank Corporation in Getzville, NY, is seeking an Outreach Specialist IV to manage delinquent loan accounts, assess repayment options, and coordinate loss mitigation efforts. The role involves outbound/inbound borrower contact, collateral assessments, and collaboration with internal teams to meet service levels.

The position is hybrid in Getzville, NY, with a pay range of $22.61–$37.67 per hour. Strong communication, analytical skills and the ability to work independently are required.

Qualifications

• 4+ years of higher education and/or work experience with 2+ years relevant experience.
• Strong written and verbal communication skills.
• Detail oriented with good analytical and problem-solving abilities.
• Ability to work independently and as part of a team.

Responsibilities

• Manage delinquent loan accounts including loss mitigation and collection processes.
• Contact borrowers to assess repayment options and arrange plans.
• Perform skip tracing, analyze financial information, review collateral value and escalate as needed.
• Document all activity and recommendations clearly; train new staff as needed.

Skills

Communication skills

Analytical ability

Problem solving

Detail oriented

Team player

Independent worker

Education

Bachelor's degree

Tools

Word processing

Spreadsheet software

Job description

M&T Bank Corporation in Getzville, NY, is seeking an Outreach Specialist IV to manage delinquent loan accounts, assess repayment options, and coordinate loss mitigation efforts. The role involves outbound/inbound borrower contact, collateral assessments, and collaboration with internal teams to meet service levels.

The position is hybrid in Getzville, NY, with a pay range of $22.61–$37.67 per hour. Strong communication, analytical skills and the ability to work independently are required.