Credit Controller (Hybrid) – O2C Specialist in Leeds

Sopra Steria Limited; United States; Hybrid; USD 33.000 - 41.000; Vollzeit

Benefits dieser Stelle

25 days annual leave

Health cash plan

Life assurance

Pension

Zusammenfassung

NHS Shared Business Services in Leeds is hiring a Credit Controller to join the O2C team, helping recover monies owed to NHS organisations while delivering an outstanding customer experience. This hybrid role offers varied responsibilities and opportunities to develop in finance and accounts within a supportive team.

You will manage high-volume communications, use Excel to analyse financial data, and collaborate to improve processes.

Qualifikationen

• Experience in credit control, collections, customer service, finance, accounts, or a similar customer-focused environment.
• Strong written and verbal communication skills.
• Experience managing a high volume of workload, emails, calls, or customer queries in a fast-paced environment.
• Good attention to detail and the ability to accurately maintain records and account information.
• Confidence using Microsoft Excel and working with spreadsheets and data.
• A collaborative approach and the ability to build positive working relationships within a team.

Aufgaben

• Recovering monies owed to NHS organisations through customer contact via email and telephone.
• Managing a high volume of inbound and outbound customer communications, ensuring accurate updates are made to customer accounts and ledgers.
• Investigating and resolving invoice, payment and account queries to achieve positive outcomes for both customers and the business.
• Using Excel and other systems to manipulate, analyse and maintain financial data.
• Communicating complex financial information clearly and professionally, adapting your approach to suit individual customer circumstances.
• Working collaboratively with colleagues to achieve team objectives and contribute to continuous improvement initiatives.

Kenntnisse

Credit control

Collections

Customer service

Finance

Accounts

Communication

High workload management

Attention to detail

Teamwork

Tools

Microsoft Excel

Jobbeschreibung

NHS Shared Business Services in Leeds is hiring a Credit Controller to join the O2C team, helping recover monies owed to NHS organisations while delivering an outstanding customer experience. This hybrid role offers varied responsibilities and opportunities to develop in finance and accounts within a supportive team.

You will manage high-volume communications, use Excel to analyse financial data, and collaborate to improve processes.