Credit Controller: Collections & Cash-Flow Advocate

GoCardless Ltd; United States; On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Wellbeing

Work away scheme

Adaptive Working

Parental leave

Learning Budget

Time off

Job summary

GoCardless is seeking a to develop a career in credit control. You’ll manage outstanding invoices, communicate with merchants to resolve queries, and support aging reports and collections efforts.

You will collaborate with Customer Operations and senior team members to ensure strong debt control and maintain solid customer relationships. Proficiency in Excel and Google tools is expected, with CRM/billing software experience a plus.

Qualifications

• Experience or study in Finance / Accounting with numeracy emphasis.
• Proficient Excel skills (intermediate or higher).
• Comfort with Google Docs/Sheets for reporting and analysis.
• Familiarity with CRM/BI tools (Salesforce/Looker) and e-sign/billing platforms is a plus.

Responsibilities

• Resolves and manages outstanding invoices and delinquent accounts.
• Communicates with customers to answer queries and reach payment agreements; escalates for approval when needed.
• Produces and analyses aging reports; tracks collection efforts and payment reminders (Dunning).
• Elevates complex cases to senior credit controllers per policy.

Skills

Credit control

Customer service

Communication

Numeracy

Education

Finance / Accounting background

Tools

Excel

Google Docs

Google Sheets

Salesforce

Looker

Billing Platform

Docusign CLM

Job description

GoCardless is seeking a to develop a career in credit control. You’ll manage outstanding invoices, communicate with merchants to resolve queries, and support aging reports and collections efforts.

You will collaborate with Customer Operations and senior team members to ensure strong debt control and maintain solid customer relationships. Proficiency in Excel and Google tools is expected, with CRM/billing software experience a plus.