Credit Control

Shaw Industries; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Shaw Industries Ltd. is seeking a Credit Controller who will act as the link between customers' accounting departments and procurement for our flooring products. The role focuses on credit control, collections, and maintaining favorable credit terms while minimising risk.

The employee will be home based and part of the FSSC team reporting to the FSSC manager, handling statements, dunning duties, and credit limit monitoring to ensure smooth order flow.

Qualifications

• Credit control reporting including issuing customer statements.
• Releasing customer orders based on credit limits and overdue balances.
• Calling customers and chasing payment; undertaking dunning duties.

Responsibilities

• Credit Control Duties
• Releasing customer orders based on credit limits and overdue balances
• Calling customers and chasing payment
• Undertaking all the dunning duties
• Setting up new customer accounts in Netsuite (Excluding Refinitiv report)
• Reconciling and investigating customer statements; liaising with bank accounting if allocations are incorrect
• Processing of approved cases and issue of credit notes in Netsuite
• Proactively managing customers' open orders to ensure credit limits and avoid overdue releases.
• Reviewing customer credit limits and payment terms based on experience and reports.
• Handling letters of credit with support from the USA team

Job description

Job Title

Credit Control

Position Overview

Profile Credit Controller

Credit Control

Position Overview:

The credit control role is pivotal for the success of the business. The credit controller is the link between the customers accounting department and their procurement of our flooring products. We undertake to provide an outstanding service and yet at the same time ensure that we collect the money due and minimise credit risk.

Reporting to:

The employee will be home based and will be part of the financial shared services centre( FSSC) team reporting to the FSSC manager.

Primary Responsibilities:

• Credit Control Duties

a. Job Description

i. Credit control reporting including the issuing of customer statements ii. Releasing customer orders based on credit limits and overdue balances iii. Calling customers and chasing payment iv. Undertaking all the dunning duties

v. Setting up new customer accounts in Netsuite (Excluding Refinitiv report) vi. Reconciling and investigation of customer statements. Liaising with bank accounting department if incorrect customer allocations have been made.

vii. Processing of approved cases and issue of credit notes in Netsuite.

viii. Proactively managing customers open orders to ascertain if the customer has a sufficient credit limit or ensuring no overdue invoices will prevent the release of orders.

ix. Reviewing customer credit limits and payment terms based on payment experience, D&B reporting or customer financial performance.

x. Dealing with and processing letters of credit, supporting the specialist letter of credit team based in the USA

Contacts interactions:

1. Customer service employees

2. Sales employees and sales managers

3. Customers

1. EMEA and USA senior management.

Work Shift

7.5 hour day shift

Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.