Credit Controller

Oceaneering International, Inc.; United States; Remote; USD 55,000 - 80,000; Full time

Job summary

Oceaneering International, Inc. is seeking a Credit Controller responsible for managing credit and collections globally. The role entails high-volume customer interaction, providing exceptional service while reducing delinquent accounts, and collaborating closely with internal teams to enhance cash flow. Candidates must possess a strong background in finance or accounting, with a commitment to excellent service.

Benefits

Competitive salary

Comprehensive benefits package

Opportunity for advancement

Qualifications

• Extensive experience in collections or billing required.
• Familiarity with contracts & laws relating to collections.
• Knowledge of PeopleSoft Financial capabilities desired.

Responsibilities

• Perform credit checks and manage accounts receivable.
• Contact customers to achieve timely payments.
• Collaborate with various managers to accelerate the collections process.

Skills

Reporting

Research

Analysis

Communication

Organizational skills

Troubleshooting

Education

Bachelor’s degree in accounting / finance

Tools

Microsoft Office

ERP software

Job description

Company Profile

Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries.

Position Summary

The Credit Controller will perform high volume, global and cross business line internal and external customer service including but not limited to, credit checks & recommendations; AR management and monitoring; troubleshooting; review and reporting; identifying and resolving discrepancies; and assuming responsibility for reducing delinquent accounts as part of a team clearly focussed on improving cash-flow.

Duties And Responsibilities

• Reduce risk through effective & proactive credit management
• Provide recommendation for customer credit limit review, and for sales reserve / bad debt provisions
• Contacting customers via phone, e-mail, or other approved means to achieve timely payments
• Prepare statements of account
• Enlist, support and work closely with all functional managers, Project Managers and Key Sales & Account Managers to accelerate the collection process, in alignment with company goals & strategies by regular communication and building strong internal and external business relationships
• Provide high level customer service regarding credit & collection issues: - daily resolution on all credit requests; provide information for refunds; resolve ‘on account’ balances, unapplied cash, customer discrepancies and short payments
• Escalate trends of delinquent accounts to immediate supervisor and as defined in Company policy
• Identify, reduce and/or escalate issues contributing to account delinquency
• Assist with preparation of information pertaining to customer liquidation and bankruptcies
• Support projects and initiatives utilising technology to continuously improve and automate our collections process globally
• Work closely with the Billing team on invoicing queries, and unbilled revenue, to ensure timely billing
• Perform other assigned tasks and duties necessary to support the Credit & Collections function

Qualifications

Required

• Bachelor’s degree in accounting / finance or equivalent industry experience
• Extensive experience in collections, billing, or related accounting background
• Strong reporting, research, analysis, communications, and organisational skills as well as self-starting ability
• Familiarity with contracts & laws relating to collections
• Complete knowledge of Microsoft Office, database, and ERP software

Desired

• Knowledge and understanding of PeopleSoft Financial capabilities
• Proficiency in MS suite inc. Outlook, PowerPoint, Word, and Excel
• Experience in dealing with multiple / split currencies & country specific deductions
• Ability to understand and utilize customer contracts, and customer web portals
• Experience in testing / implementing new systems and/or processes

Knowledge, Skills, Abilities, and other Characteristics

• Commitment to excellent customer service whilst maintaining assertiveness
• Work as part of a global team, collaborating with team members to drive positive results
• Organised, flexible, and resourceful
• Proven ability in troubleshooting, excellent attention to detail and analytical skills
• Ability to collect data, establish facts, draw valid conclusions, and make concise recommendations
• Strong and effective written, verbal, and interpersonal communication skills
• Ability to prioritise workload & multiple responsibilities, to meet deadlines & targets
• Self-disciplined & capable of identifying and completing critical tasks independently and with urgency

How To Apply

Regular full-time employees who apply will be considered along with external candidates. Employees with less than six months with their current position are not eligible to apply for job postings. Please discuss your interest in the position with your current manager/supervisor prior to submitting your completed application. It is highly recommended to apply through the PeopleSoft or Oceanet portals.

Closing Statement

We offer a competitive salary, a comprehensive benefits package and the opportunity to advance in an international company. To apply, click 'Apply Now'.