Credit Controller

Wolseley; United States; Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Bonuses

Maternity/adoption leave

Healthcare discounts

Job summary

Wolseley in Warwick is seeking a Credit Controller to manage a ledger of approximately 2,000 customer accounts and drive timely cash collection. You will resolve queries by liaising with internal branches and account managers to ensure service excellence and debt recovery.

The role is full‑time with a hybrid pattern (office 3 days, home 2 days) and offers a competitive package including a bonus and extensive benefits. Strong Excel skills and credit control experience are preferred.

Qualifications

• Relationship-building and customer service skills, with the ability to work effectively with customers and internal stakeholders.
• Confident and professional communication skills, including a strong telephone manner and the ability to handle challenging conversations.
• Good computer literacy, with a basic understanding of Microsoft Excel, including VLOOKUP functions.

Responsibilities

• Manage a ledger of ~2,000 customer accounts and proactively collect outstanding debt by phone and email.
• Achieve monthly cash collection, overdue cash and 180-day debt targets while maintaining strong account performance.
• Resolve customer queries by liaising with internal branches and account managers to deliver timely solutions.
• Build and maintain strong relationships with customers and internal stakeholders to support debt recovery and customer satisfaction.

Skills

Relationship building

Customer service

Communication

Credit control

Excel (VLOOKUP)

Tools

Excel

Job description

Credit Controller based in Warwick
you'll be responsible
for:
Managing a ledger of
approximately 2,000 customer accounts and proactively collecting
outstanding debt through telephone and email
contact
Achieving monthly cash collection,
overdue cash and 180-day debt targets while maintaining strong
account performance
Resolving customer queries
by liaising with internal branches and account managers to deliver
timely and effective solutions
Building and
maintaining strong relationships with customers and internal
stakeholders to support successful debt recovery and customer
satisfaction

relationship-building and customer service skills, with the ability
to work effectively with customers and internal
stakeholders
Confident and professional
communication skills, including a strong telephone manner and the
ability to handle challenging
conversations
Good computer literacy, with a
basic understanding of Microsoft Excel, including functions such as
VLOOKUPs
Ability to make informed decisions,
challenge requests when necessary, and confidently communicate
outcomes while maintaining a professional
approach
Credit control experience is
desirable

Up
to £28,500 + Bonus + Excellent Benefits

Credit
Controller - Warwick - Finance

So, who
are we? We are Wolseley, a leading specialist trade
merchant across the UK and Ireland. We pride ourselves in putting
our people and customers at the heart of everything we do - and
best of all, provide opportunities to develop skills and build
careers through our award-winning Wolseley Talent Guild.

Also, did we
mention? In addition to the competitive salary, there are
also benefits on tap -
including...

Annual leave
(increasing with length of service), a generous pension scheme
(matched up to 9%), potential to earn bonuses, enhanced
maternity/adoption leave and access to a great range of online and
high street discounts.

We also promote
positive health and wellbeing by offering free access to
healthcare, our popular YuLife app, our Cycle to Work scheme and
more!, is a full-time, hybrid role working 40 hours per week Monday to
Friday between 08:00am - 17:00pm with 1hrs break. Hybrid working 3
days in the office and 2 days working from home once probation has
been passed.