Credit Controller

Ripon Farm Services Ltd; Ripon (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Ripon Farm Services Ltd in Ripon, CA is seeking a Credit Controller to strengthen cash flow and maintain client relationships. The role focuses on timely payments, account management, and service standards.

You will handle day-to-day credit control, work with colleagues to resolve invoices, negotiate repayment plans, and ensure accurate customer records. Essential duties include opening new accounts, maintaining relationships at all levels, coordinating with collections, and logging queries.

Qualifications

• 3+ years’ experience in credit control/cash collection.
• Proficient with Excel and finance systems like IBCOS.
• Excellent telephone manner.
• Team player with proactive attitude and strong organisational skills.
• Systematic approach and eye for detail.
• Ability to influence, negotiate and escalate when needed.

Responsibilities

• Open new accounts and manage day-to-day customer base.
• Establish and maintain internal and external relationships at all levels.
• Ensure calls, letters, statements and follow-ups lead to payment of dues.
• Coordinate payments to support cash collection and reduce aged debt.
• Resolve invoice queries and discrepancies with stakeholders.
• Negotiate and enforce repayment plans.
• Escalate payment issues to Credit Control Manager as needed.
• Maintain accurate customer records and log changes and queries.
• Manage credit limits and escalate when required.
• Follow processes for collection, reconciliations, and payments.
• Prioritise workload in a dynamic environment.

Skills

Credit control

Telephone etiquette

Organisational skills

Negotiation

Influence

Tools

Microsoft Excel

IBCOS

Job description

Credit Controller

place Ripon

Role overview

As Credit Controller you will play an important role within the credit control department in meeting cash flow requirements with a strong emphasis on building and maintaining client relationships ensuring service standards are of the highest level.

Essential Duties

• Opening new accounts and responsible for the day-to-day management of your customer base.
• Establish and maintain internal and external customer relationships at all levels in a calm and professional manner.
• Ensure as necessary all calls, letters, statements and follow up actions are carried out in order to bring the matter to the customer’s attention to obtain payment of due/overdue depts.
• Ensure the timely and pro-active co-ordination of payments in relation to cash collection and aged debt reduction.
• Resolving queries both internally and externally around outstanding invoices.
• Agree, negotiate, and enforce re-payment plans.
• Liaise directly with the Credit Control Manager to escalate issues with payment for 3rd party collection agencies.
• Maintain customer records notifying the relevant department of changes required and logging and dealing with queries.
• Managing credit limits in-line with relevant authorisations and escalate where required to the Credit Control Manager.
• Ensuring processes are followed as part of the collection requirements, account reconciliation and payments.
• Have a flexible approach to an ever-changing workload with the ability to prioritise.
• These duties are not exhaustive and may vary from time to time, depending on the needs of the business.

Skills & Qualifications

• Minimum of 3 years’ experience working in a credit control/cash collection role and ideally in a sales driven environment. MICM preferred but not essential.
• Competent with Microsoft Office products especially Excel and experience of using finance systems (IBCOS).
• Have an excellent telephone manner.
• Team player with proactive positive attitude and strong organisational skills.
• A systematic approach and an eye for detail.
• Ability to influence, negotiate and make judgements on need for consultation and escalation.