Credit Controller

Inforcer; Richmond (VA); On-site; USD 85,000 - 115,000; Full time

Job summary

inforcer is seeking a talented Accounts Receivable & Credit Control Lead to own the end-to-end AR, billing, collections and cash management across a high-volume, lower-value SaaS customer base.

You will manage payments across channels (bank transfers, Stripe, GoCardless and direct debits), drive process improvements, monitor key metrics, and partner with Sales, Customer Success and Finance to scale order-to-cash as the business grows.

Qualifications

• Strong AR, credit control, billing operations experience.
• Proven ability to improve collections and reduce overdue debt.
• Experience with multiple payment methods, reconciliation, and AR controls.

Responsibilities

• Own end-to-end accounts receivable process for high-volume customer portfolio, ensuring accurate invoicing and cash allocation.
• Manage payments across channels (bank transfers, Stripe, GoCardless, direct debits) and reconcile across systems.
• Resolve failed payments, billing queries, and customer account issues with strong controls around balances and reporting.
• Lead credit control and collections for a high-volume SaaS customer base with scalable processes.
• Improve cash collection, reduce overdue balances, and manage aged debt and escalation procedures.
• Monitor key metrics (DSO, overdue debt, failed payments) and identify trends and improvement opportunities.
• Review AR, billing, payment, and collection processes; lead automation and simplification initiatives.
• Support implementation of billing tools, payment platforms, and reporting solutions; document processes and controls.
• Act as the Finance contact for billing, payments, collections, and customer queries; collaborate with Sales, CS, Ops, and Finance.
• Provide leadership reporting on collections performance, cash risks, and improvements; support month-end activities and debtor reporting.

Skills

Accounts Receivable

Credit Control

Billing Operations

Order-to-Cash

Payment Reconciliation

Excel

Analytical Thinking

Stakeholder Management

Process Improvement

Job description

About Us

inforcer is one of the fastest growing technology organisations in the world and a leading provider of cutting-edge cybersecurity and AI solutions to support to the SMB market. We provide MSPs (Managed Service Providers) with the fundamental technology they need to manage and secure Microsoft 365 at scale and deliver AI services. Our mission is to beinforcedin every MSP!

About the Role

We are seeking a talented and motivated Accounts Receivable & Credit Control Lead to join our team. In this role, you will take ownership of our customer billing, payments, collections, and cash management across a high-volume, lower-value customer environment — ensuring efficient, accurate, and scalable processes across the full order-to-cash cycle. If this sound like you, we’d love to hear from you.

What you’ll be doing

• Own and manage the end-to-end accounts receivable process across a growing, high-volume customer portfolio, ensuring accurate and timely invoicing, cash allocation, and account reconciliation.
• Manage incoming payments across multiple channels — including bank transfers, Stripe, GoCardless, and direct debits — overseeing payment matching and reconciliation across customer accounts, payment platforms, bank accounts, and finance systems.
• Resolve failed payments, payment exceptions, billing queries, and customer account issues, maintaining strong controls around customer balances and AR reporting.
• Take ownership of credit control and collections across a high-volume, lower-value SaaS customer base, developing structured, scalable processes that support business growth.
• Improve cash collection performance and reduce overdue balances, managing aged debt, escalation processes, and customer follow-ups.
• Monitor and improve key metrics including overdue debt, failed payments, and debtor days (DSO), identifying payment trends, risks, and opportunities for improvement.
• Review AR, billing, payment, and collection processes and lead initiatives to simplify, automate, and scale the order-to-cash cycle while reducing manual work.
• Support the implementation and optimisation of finance systems, billing tools, payment platforms, and reporting solutions, creating clear processes, controls, and documentation to support future growth.
• Act as the key Finance contact for billing, payments, collections, and customer account queries, building strong relationships across Sales, Customer Success, Operations, and Finance.
• Provide clear reporting and insight to leadership on collections performance, cash risks, and improvement opportunities, and support month-end activities including debtor reporting, reconciliations, and cash reporting.

What We Can Offer You

Steep Learning curve: We believe people leave organisations when learning stops. We promise a steep and continuous learning curve to both challenge and develop our people. You are responsible for your own learning, but you’ll be surrounded by exceptional people and strong enablement, if you choose to lean into it, in an environment where it’s safe to make mistakes, try new things, and improve.

Real impact:We operate in a high-trust and autonomous environment where you can make a real impact and difference in your role and across the company.

Transparency and Honesty:We believe honest and clear communication creates a highly collaborative culture. It gives you the “why” we make decisions and allows you to effectively make your own. We won’t pull the wool over your eyes, we are a fast-growing start-up that comes with its own unique challenges, but we all work hard to solve them, together, as a team.

A+ Global Team: Our people power every part of our business, and we look for individuals who bring genuine passion to their role and operate at their very best. A-players thrive when surrounded by other A-players. Our level of growth and rate of change can be hard work and challenging, but you’ll be surrounded with exceptional people that are always happy to help.

Regular Team Socials:We celebrate our team, our milestones, promotions and achievements with social events every month.

Employee Recognition:Programs to recognise and reward our top contributors for their achievementsand efforts. We live our company values every day and reward those people who embody them.

Skills We Need for This Role

• Strong experience within Accounts Receivable, Credit Control, Billing Operations, or Order-to-Cash roles, ideally managing a high-volume customer or transaction environment.
• Proven ability to improve collections processes and reduce overdue debt.
• Experience managing multiple payment methods including Stripe, GoCardless, direct debits, and bank payments, with a strong understanding of payment reconciliation, cash allocation, and AR controls.
• Track record of implementing process improvements and driving operational change.
• Strong analytical skills with the ability to interpret data, identify trends, and turn insight into action.
• Confident using finance systems, reporting tools, and Excel.
• Excellent communicator and stakeholder manager, able to build relationships, influence across teams, and challenge constructively to drive accountability.
• Highly organised, proactive problem solver with a continuous improvement mindset and strong attention to detail.
• Comfortable working independently in a fast-paced, scaling environment, taking ownership of processes from start to finish.
• Desirable: experience within SaaS, subscription, or recurring-revenue businesses, and exposure to finance transformation or billing automation projects.

inforcer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.