Credit Controller

JJ Food Service Limited; Enfield (CT); On-site; USD 35,000 - 46,000; Full time

Benefits offered by this job

28 days annual leave incl. Bank Hols

Discounts via JJ family portal

Legal/medical health support

Free telephone counselling

Free secure parking

Cycle to work scheme

Job summary

JJ Foodservice is seeking a confident Credit Controller to join our Credit Control team. You will support daily credit control activities, chase overdue balances, and maintain accurate customer records to support cash flow.

Strong communication and problem-solving skills are essential. The role requires experience in credit control or accounts receivable, a good understanding of credit risk, and eligibility to work in the UK.

Qualifications

• Experience in a Credit Control or Accounts Receivable role.
• Understanding of credit risk assessment and customer account management (desirable).
• Eligibility to work in the UK.

Responsibilities

• Chase overdue balances by telephone, email and written communication in accordance with agreed payment terms.
• Ensure customer debts are collected in a timely and professional manner.
• Allocate customer payments and maintain accurate account records.
• Reconcile customer accounts and investigate discrepancies.
• Identify changes in payment patterns and escalate concerns.
• Resolve billing queries and disputed invoices promptly.
• Process customer credit adjustments and maintain accurate customer account information.
• Take customer debit and credit card payments where required.
• Maintain records of all customer interactions and account activity.
• Build and maintain strong relationships with customers and internal departments.
• Ensure processing deadlines are met and GDPR requirements are followed.
• Support the wider Finance team with additional tasks.

Skills

Strong communication

Negotiation

Attention to detail

Organisational skills

Independence + teamwork

Professional/ diplomatic communication

Microsoft Excel

Accounting systems

Education

AAT qualification

Tools

Excel

Accounting software

Job description

We are looking for a confident and organised individual to join our Credit Control team as a Credit Controller. If you have strong communication skills, excellent attention to detail, and the ability to build positive relationships while ensuring customer accounts are managed effectively, this is a great opportunity to develop your career in Credit Control with us!

About The Role

As a Credit Controller, you will be responsible for supporting the day-to-day administration of the credit control function. You will play a key role in ensuring customer debts are collected in line with agreed payment terms, maintaining accurate account records, resolving queries, and supporting the effective management of company cash flow.

We are looking for applicants who have the following skills:

• Strong communication and negotiation skills
• Ability to build positive relationships with customers and colleagues
• Excellent attention to detail and accuracy
• Good organisational skills with the ability to prioritise workload and meet deadlines
• Ability to work effectively both independently and as part of a team
• Confident handling difficult conversations in a professional and diplomatic manner
• Good IT skills, including Microsoft Excel and accounting systems
• Proactive approach to problem-solving and issue resolution
• Previous experience in a Credit Control or Accounts Receivable role
• Understanding of credit risk assessment and customer account management (desirable)
• AAT qualification, or currently studying towards one (desirable)
• Eligibility to work in the UK

Responsibilities of the role:

• Chase overdue balances by telephone, email and written communication in accordance with agreed payment terms
• Ensure customer debts are collected in a timely and professional manner
• Allocate customer payments and maintain accurate account records
• Reconcile customer accounts and investigate any discrepancies
• Identify changes in payment patterns and escalate concerns where necessary
• Resolve billing queries and disputed invoices promptly and effectively
• Process customer credit adjustments and maintain accurate customer account information
• Take customer debit and credit card payments where required
• Maintain accurate records of all customer interactions and account activity
• Build and maintain strong working relationships with customers and internal departments
• Ensure processing deadlines are met and company procedures are followed
• Maintain records and information in line with GDPR requirements
• Support the wider Finance team with additional tasks when required

Our benefits:

• 28 days paid annual leave (including Bank Holidays), increasing to 33 days with length of service
• Access to hundreds of exclusive discounts and savings through our JJ family portal
• Free support with personal legal, medical, health and wellbeing issues
• A free telephone counselling service
• Free secure parking
• Cycle to work scheme

About JJ Foodservice

JJ Foodservice is an award-winning foodservice provider, with 13 branches across the UK.

Our mission is to make it easy for everyone to enjoy chef-quality ingredients, served by a friendly team that cares. More than 35 years later, that same passion for food runs deep throughout our business.

We welcome a positive attitude over ability, and our team are highly motivated in everything they do. Get ready to step on a rocket when you join the JJ Family.

JJ Foodservice is an equal opportunities employer, committed to creating an inclusive culture and encouraging a diversity of people. No matter who you are, what you look like, or where you are from, you can find your place at JJ Foodservice.

JJ Foodservice were announced National Wholesaler of the Year at the Grocer Gold Awards 2026.