Credit Controller: Cash Flow & Client Relations Expert

Ripon Farm Services Ltd; Ripon (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Ripon Farm Services Ltd in Ripon, CA is seeking a Credit Controller to strengthen cash flow and maintain client relationships. The role focuses on timely payments, account management, and service standards.

You will handle day-to-day credit control, work with colleagues to resolve invoices, negotiate repayment plans, and ensure accurate customer records. Essential duties include opening new accounts, maintaining relationships at all levels, coordinating with collections, and logging queries.

Qualifications

• 3+ years’ experience in credit control/cash collection.
• Proficient with Excel and finance systems like IBCOS.
• Excellent telephone manner.
• Team player with proactive attitude and strong organisational skills.
• Systematic approach and eye for detail.
• Ability to influence, negotiate and escalate when needed.

Responsibilities

• Open new accounts and manage day-to-day customer base.
• Establish and maintain internal and external relationships at all levels.
• Ensure calls, letters, statements and follow-ups lead to payment of dues.
• Coordinate payments to support cash collection and reduce aged debt.
• Resolve invoice queries and discrepancies with stakeholders.
• Negotiate and enforce repayment plans.
• Escalate payment issues to Credit Control Manager as needed.
• Maintain accurate customer records and log changes and queries.
• Manage credit limits and escalate when required.
• Follow processes for collection, reconciliations, and payments.
• Prioritise workload in a dynamic environment.

Skills

Credit control

Telephone etiquette

Organisational skills

Negotiation

Influence

Tools

Microsoft Excel

IBCOS

Job description

Ripon Farm Services Ltd in Ripon, CA is seeking a Credit Controller to strengthen cash flow and maintain client relationships. The role focuses on timely payments, account management, and service standards.

You will handle day-to-day credit control, work with colleagues to resolve invoices, negotiate repayment plans, and ensure accurate customer records. Essential duties include opening new accounts, maintaining relationships at all levels, coordinating with collections, and logging queries.