Internal Credit Controller

JJ Food Service Limited; Enfield (CT); On-site; USD 42,000 - 64,000; Full time

Job summary

JJ Food Service Limited in Enfield is seeking a Credit Controller to support daily debt recovery activities and maintain accurate customer ledgers. You will chase overdue payments, process receipts, and perform reconciliations while upholding data protection standards.

The role requires strong numeracy, excellent communication, and proficiency in Excel. Reporting to the Credit Control Manager and Supervisor, you will ensure timely settlements and accurate financial records.

Qualifications

• High level of numeracy, accuracy and attention to detail.
• Strong communication and relationship management skills.
• Good organisational skills with the ability to prioritise workload.
• Competent in Microsoft Excel and relevant business systems.
• Ability to work independently and collaboratively.
• Ability to identify, assess and escalate potential risks appropriately.
• Ability to handle difficult conversations professionally and diplomatically.

Responsibilities

• Support the credit activities through daily administration of debt recovery procedures
• Chase overdue balances by telephone, email and letter in accordance with agreed terms
• Receipt invoices and payments from customers, allocating to accounts as required
• Undertake account reconciliations
• Identify changes in payment patterns and report immediately
• Handle disputed bills and negotiate to bring payment within agreed terms
• Input accurate credit amounts for customers
• Take credit/debit card payments
• Provide accurate advice on billing queries
• Maintain up to date information on all customer interactions on the task history database
• Maintain confidentiality in accordance with GDPR
• Provide cover for other accounting functions as requested
• Ensure telephone, email and fax queries are dealt with to a high professional standard
• Ensure all documentation meets the company and legislative requirements, contributing to continuous improvement of the administrative function
• Seek to improve relations with regard to the provision of efficient communications to facilitate product development and issue management
• To ensure that the company internal/external customer care & equal opportunity policies are adhered to at all times.
• Ensure compliance with policies and procedures for Health & Safety
• Adhere to all company policies, procedures and business requirements
• Undertake additional tasks and responsibilities as may be reasonably expected of the role and as necessary in order to achieve the objectives of the department and JJ Food Service goals.

Skills

Numeracy

Communication

Organisation

Excel

Independent work

Risk assessment

Education

4 GCSEs A-C including English and Mathematics or equivalent qualifications

Tools

Microsoft Excel

Business systems

Job description

Group

Finance

Branch

Enfield

Team

Credit Control Team

Job Type

Full Time

Position

Credit Controller

Report To

Credit Control Manager , Credit Control Supervisor

Reported From

N/A

Primary Responsibility

Support the credit activities through daily administration of debt recovery procedures

List areas of daily and long-term responsibilities

• Ensure debts are paid in a timely manner
• Chase overdue balances by telephone, email and letter in accordance with agreed terms
• Receipt invoices and payments from customers, allocating to accounts as required
• Undertake account reconciliations
• Identify changes in payment patterns and report immediately
• Handle disputed bills and negotiate to bring payment within agreed terms
• Input accurate credit amount for customers
• Take credit/debit card payments
• Provide accurate advice on billing queries
• Ensure processing deadlines are met
• Maintain up to date information on all customer interactions on the task history database
• Maintain confidentiality in accordance with the General Data Protection Regulation (GDPR)
• Provide cover for other accounting functions as requested
• Ensure telephone, email and fax queries are dealt with to a high professional standard
• Ensure all documentation meets the company and legislative requirements, contributing to continuous improvement of the administrative function
• Seek to improve relations with regard to the provision of efficient communications to facilitate product development and issue management
• To ensure that the company internal/external customer care & equal opportunity policies are adhered to at all times.
• Ensure compliance with policies and procedures for Health & Safety
• Adhere to all company policies, procedures and business requirements
• Undertake additional tasks and responsibilities as may be reasonably expected of the role and as necessary in order to achieve the objectives of the department and JJ Food Service goals.

Education

4 GCSE’s A-C including English and Mathematics or equivalent qualifications

Certificates

Applicable job-based certifications

Physical Requirements

Lifting: The job will involve manual handling (lifting or moving products or equipment). You will be provided with training to carry out safely using the equipment provided where necessary.

Physical requirements: pushing, pulling the trolley to carry the above items occasionally.

Equipment: you will be trained to use appropriate equipment depending on the load you are required to lift.

Skills

• High level of numeracy, accuracy and attention to detail.
• Strong communication and relationship management skills.
• Good organisational skills with the ability to prioritise workload.
• Competent in Microsoft Excel and relevant business systems.
• Ability to work independently and collaboratively.
• Ability to identify, assess and escalate potential risks appropriately.
• Ability to handle difficult conversations professionally and diplomatically.

It is an express condition of employment that you are prepared, whenever necessary, to transfer to alternative groups or duties within our business. During holiday periods, etc. it may be necessary for you to take over some duties normally performed by colleagues. This flexibility is essential as the type and volume of work is always subject to change, and it allows us to operate efficiently and gain maximum potential.