Credit Control & Billing Specialist - Hybrid Role

QBE North America; Miami (FL); Hybrid; USD 54,000 - 80,000; Full time

Benefits offered by this job

Hybrid Working

401(k) match up to 8%

Well-being program

Tuition Reimbursement

Employee Network

Job summary

QBE North America in Miami is seeking an organised administrator to support credit control and billing. You will resolve queries, perform basic accounts receivable tasks, and help ensure prompt collection and reconciliation of premiums in a hybrid work environment.

You will work closely with accounting, underwriting, and brokers to monitor receivables, chase overdue accounts, and maintain accurate credit records. Bilingual English/Spanish is required.

Qualifications

• Tertiary degree or equivalent combination of education and work experience.
• Bilingual English/Spanish is required.
• Moderate experience in credit control or accounts receivable beneficial.
• Experience in professional or financial services is preferred.
• Ability to meet deadlines and work with cross-functional teams.

Responsibilities

• Investigate and resolve aged debt to minimize overdue balances.
• Refer billing queries to appropriate teams for resolution.
• Monitor the credit control process to ensure timely collections.
• Maintain accurate credit transaction records and update customer accounts.
• Review and reconcile credit control reports and broker statements.
• Chase overdue accounts regularly until resolution or escalation.
• Analyze credit-control data to identify problem areas and act accordingly.
• Allocate and notify stakeholders of collections and premiums.
• Identify unallocated cash items and escalate collection challenges.
• Maintain strong relationships with stakeholders and brokers for payment issues.
• Ensure compliance with company credit-control policies.
• Contribute to process improvements and system refinements.

Skills

Analytical Thinking

Communication

Credit Analysis

Problem Solving

Financial Accounting

Financial Data Reporting

Process Improvements

Risk Management

Attention to Detail

Team Collaboration

Customer Service

Chasing Deadlines

Bilingual English/Spanish

Education

Tertiary Degree or equivalent

Bachelor's degree in Finance/Accounting (preferred)

Tools

None

Job description

QBE North America in Miami is seeking an organised administrator to support credit control and billing. You will resolve queries, perform basic accounts receivable tasks, and help ensure prompt collection and reconciliation of premiums in a hybrid work environment.

You will work closely with accounting, underwriting, and brokers to monitor receivables, chase overdue accounts, and maintain accurate credit records. Bilingual English/Spanish is required.