Hybrid Credit Control Associate (Contractor)

QBE North America; Houston (TX); Hybrid; USD 53,000 - 88,000; Full time

Benefits offered by this job

Hybrid Working

Family leave benefit (22 weeks)

401(k) company match up to 8%

Well-being program and counselling

Tuition reimbursement

Employee Networks

Job summary

QBE North America is seeking an administrative support role for credit control and billing functions, with hybrid work expectations. You will resolve complex queries, perform basic accounts receivable tasks, and ensure prompt collection and reconciliation of premiums.

The role involves collaborating with accounting, underwriting, and brokers to monitor receivables, resolve payment issues, and maintain accurate records of credit transactions.

Qualifications

• Bachelor's degree or equivalent in accounting, finance, or related field.
• Experience in credit control or accounts receivable preferred.
• Strong analytical and problem-solving abilities.

Responsibilities

• Investigate and resolve aged debt to keep it to a minimum.
• Referral of billing queries to appropriate teams for resolution.
• Monitor and manage the credit control process to ensure timely collection of outstanding debts.
• Maintain accurate records of all credit transactions and update customer accounts accordingly.
• Review and reconcile credit control reports and broker statements.
• Perform regular chasing of overdue accounts until resolution or escalation.
• Analyze all credit control-related data, identifying problem areas and acting on those problems accordingly.
• Process, allocate and notify all appropriate stakeholders of their respective shares of collections and premiums.
• Identify and document all unrecognized/unallocated cash items that are experiencing collection difficulties to ensure early escalation.
• Maintain relationships with stakeholders and provide excellent customer focus.
• Liaise with brokers to resolve payment issues.
• Ensure compliance with company policies and procedures related to credit control.
• Contribute to the refinement of process procedures and systems for continuous improvement.

Skills

Analytical Thinking

Communication

Credit Analysis

Critical Thinking

Customer Service

Financial Accounting

Financial Data Reporting

Financial Products

Intentional collaboration

Managing performance

Problem Solving

Process Improvements

Risk Management

Transaction Systems

Education

Tertiary Degree

Job description

QBE North America is seeking an administrative support role for credit control and billing functions, with hybrid work expectations. You will resolve complex queries, perform basic accounts receivable tasks, and ensure prompt collection and reconciliation of premiums.

The role involves collaborating with accounting, underwriting, and brokers to monitor receivables, resolve payment issues, and maintain accurate records of credit transactions.