Credit Control Associate

QBE North America; New Orleans (LA); On-site; USD 40,000 - 60,000; Full time

Job summary

QBE North America is seeking a Credit Control Associate in New Orleans, LA. This on-site role focuses on monitoring customer accounts, tracking balances, and ensuring timely premium collections.

You will review credit risk, reconcile discrepancies, and coordinate with brokers, clients, and internal teams to resolve issues. The position emphasizes accuracy, timely reporting, and collaboration across finance, underwriting, and operations to improve credit control processes and customer

Qualifications

• Strong skills in credit control, accounts receivable management, and basic accounting principles.
• Proficiency with spreadsheets, financial systems, and data entry; comfort working with reports and numerical information.
• Effective communication and customer service skills for working with internal stakeholders, brokers, and clients.
• Attention to detail, organization, and time management skills to handle multiple accounts and deadlines.
• Ability to analyze account information, identify issues, and support sound credit and collections decisions.
• Experience in insurance, financial services, or a related industry is preferred.
• High school diploma or equivalent required; associate’s or bachelor’s degree in finance, business, or accounting is an advantage.
• Capability to work on-site in New Orleans, LA and collaborate in a team-oriented environment.

Responsibilities

• Monitor customer accounts and track balances to ensure timely collections.
• Ensure timely collection of premiums and other receivables.
• Review credit risk, reconcile account discrepancies, and follow up with brokers, clients, and internal teams.
• Maintain accurate records and prepare aging reports.
• Assist with cash application and support month-end and quarterly reporting.
• Collaborate with finance, underwriting, and operations teams to improve credit control processes.

Skills

Credit control

Accounts receivable

Spreadsheets

Data entry

Communication

Customer service

Attention to detail

Time management

Insurance experience

Education

High school diploma

Finance/Accounting degree preferred

Tools

Financial systems

Job description

The Credit Control Associate is a contract, on-site role based in New Orleans, LA. This role is responsible for monitoring customer accounts, tracking outstanding balances, and ensuring timely collection of premiums and other receivables. The Credit Control Associate will review credit risk, reconcile account discrepancies, and follow up with brokers, clients, and internal teams to resolve payment issues. Daily tasks include maintaining accurate records, preparing aging reports, assisting with cash application, and supporting month-end and quarterly reporting requirements. The role also involves collaborating with finance, underwriting, and operations teams to improve credit control processes and support strong customer relationships.

Qualifications

• Strong skills in credit control, accounts receivable management, and basic accounting principles.
• Proficiency with spreadsheets, financial systems, and data entry; comfort working with reports and numerical information.
• Effective communication and customer service skills for working with internal stakeholders, brokers, and clients.
• Attention to detail, organization, and time management skills to handle multiple accounts and deadlines.
• Ability to analyze account information, identify issues, and support sound credit and collections decisions.
• Experience in insurance, financial services, or a related industry is preferred.
• High school diploma or equivalent required; associate’s or bachelor’s degree in finance, business, or accounting is an advantage.
• Capability to work on-site in New Orleans, LA and collaborate in a team-oriented environment.

Company Description

QBE North America is part of QBE, an international insurer and reinsurer headquartered in Sydney, Australia, with a local presence in 26 countries. The North America division offers a broad range of insurance products designed to protect businesses and customers from complex and evolving risks, including cyber, financial lines, construction, and accident and health. QBE focuses on being a partner to its customers, providing tailored commercial and specialty solutions as well as risk management services to help organizations manage uncertainty and build resilience. The company values deep expertise, strong relationships, and creative thinking across functions such as underwriting, sales, claims, and marketing. Team members are encouraged to grow their careers in a culture that supports innovation, collaboration, and continuous improvement.