Credit Control Associate

QBE North America; Miami (FL); Hybrid; USD 54,000 - 80,000; Full time

Benefits offered by this job

Hybrid Working

401(k) match up to 8%

Well-being program

Tuition Reimbursement

Employee Network

Job summary

QBE North America in Miami is seeking an organised administrator to support credit control and billing. You will resolve queries, perform basic accounts receivable tasks, and help ensure prompt collection and reconciliation of premiums in a hybrid work environment.

You will work closely with accounting, underwriting, and brokers to monitor receivables, chase overdue accounts, and maintain accurate credit records. Bilingual English/Spanish is required.

Qualifications

• Tertiary degree or equivalent combination of education and work experience.
• Bilingual English/Spanish is required.
• Moderate experience in credit control or accounts receivable beneficial.
• Experience in professional or financial services is preferred.
• Ability to meet deadlines and work with cross-functional teams.

Responsibilities

• Investigate and resolve aged debt to minimize overdue balances.
• Refer billing queries to appropriate teams for resolution.
• Monitor the credit control process to ensure timely collections.
• Maintain accurate credit transaction records and update customer accounts.
• Review and reconcile credit control reports and broker statements.
• Chase overdue accounts regularly until resolution or escalation.
• Analyze credit-control data to identify problem areas and act accordingly.
• Allocate and notify stakeholders of collections and premiums.
• Identify unallocated cash items and escalate collection challenges.
• Maintain strong relationships with stakeholders and brokers for payment issues.
• Ensure compliance with company credit-control policies.
• Contribute to process improvements and system refinements.

Skills

Analytical Thinking

Communication

Credit Analysis

Problem Solving

Financial Accounting

Financial Data Reporting

Process Improvements

Risk Management

Attention to Detail

Team Collaboration

Customer Service

Chasing Deadlines

Bilingual English/Spanish

Education

Tertiary Degree or equivalent

Bachelor's degree in Finance/Accounting (preferred)

Tools

None

Job description

Primary Details

• Time Type: Full time
• Worker Type: Employee

The Opportunity

The purpose of the role is to provide administrative support for credit control and billing functions, resolve complex queries, perform basic accounts receivable tasks, and ensure prompt collection and reconciliation of premiums. This role will work across the credit control process, ensuring timely collection of outstanding debts, and maintaining accurate records of all credit transactions. This role involves working closely with the accounting and underwriting teams to monitor and manage receivables, as well as liaising with brokers to resolve any payment issues.

• Location: Miami, FL
• Work Arrangement: hybrid working expectations
• The hourly rate for this role is between $53,000.00 - $80,000.00

Your new role

• Investigate and resolve aged debt to keep it to a minimum.
• Referral of billing queries to appropriate teams for resolution.
• Monitor and manage the credit control process to ensure timely collection of outstanding debts.
• Maintain accurate records of all credit transactions and update customer accounts accordingly.
• Review and reconcile credit control reports and broker statements.
• Perform regular chasing of overdue accounts until resolution or escalation.
• Analyze all credit control-related data, identifying problem areas and acting on those problems accordingly.
• Process, allocate and notify all appropriate stakeholders of their respective shares of collections and premiums.
• Identify and document all unrecognized/unallocated cash items that are experiencing collection difficulties to ensure early escalation.
• Maintain relationships with stakeholders and provide excellent customer focus.
• Liaise with brokers to resolve payment issues.
• Ensure compliance with company policies and procedures related to credit control.
• Contribute to the refinement of process procedures and systems for continuous improvement.

Work Experience

• Moderate relevant experience in the field.

Preferred Work Experience

• Experience in credit control in professional or financial services industry.
• Experience in fundamental credit analysis.
• Moderate finance or accounting experience.
• Experience in accounts receivable, and/or cash management functions.
• Experience of working to deadlines and objectives.

Qualifications

• Tertiary Degree or equivalent combination of education and work experience.
• Bilingual English/Spanish (must have)

QBE Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:

• Hybrid Working - a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community - QBE actively supports six Employee Networks, and many ways to give back to your community

To learn more, click here: Benefits | QBE US .

Why QBE? What if you could have a positive impact – at work and in the world?

At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And our international scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.

Join us now, so you can be part of our success – and we can be part of yours!

https://www.linkedin.com/company/qbe-north-america/

Equal Employment Opportunity

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship.

QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Supplementary information

Skills

• Analytical Thinking
• Communication
• Credit Analysis
• Critical Thinking
• Customer Service
• Financial Accounting
• Financial Data Reporting
• Financial Products
• Intentional collaboration
• Managing performance
• Problem Solving
• Process Improvements
• Risk Management
• Transaction Systems