Credit & Collections Supervisor - AI-Driven, Hybrid

Ledgent; Torrance (CA); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Ledgent in Torrance, CA seeks a Credit and Collections Supervisor for an established manufacturing company. This full-time role offers a hybrid schedule (3 days onsite, 2 days remote) and leads a team of analysts.

The position entails managing credit risk, collections, deductions, and audits while driving process improvements with AI and automation, all within strict internal controls.

Qualifications

• Bachelor's degree required.
• 5+ years of Credit & Collections experience.
• 2+ years of supervisory experience.
• Experience managing customer claims and deductions across multiple claim types.
• Advanced Excel skills: Pivot Tables, XLOOKUP, reporting and analysis.
• Working knowledge of AI and automation tools.
• Experience with ERP systems.

Responsibilities

• Supervise and develop a team of Credit & Collections Analysts.
• Review customer credit risk and provide recommendations on credit approvals and limits.
• Oversee collections activities and support resolution of past-due accounts.
• Manage customer deductions and claims, including promotional allowances, pricing disputes, returns, and contractual deductions.
• Investigate and resolve account discrepancies and complex reconciliations.
• Partner with cross-functional teams to address customer issues and facilitate order releases.
• Build strong customer relationships and serve as an escalation point for account concerns.
• Support audits, reporting, and financial analyses.
• Drive continuous improvement initiatives, including the use of AI and automation tools to increase efficiency.
• Ensure compliance with company policies, procedures, and internal controls.

Skills

Credit & Collections

Leadership

Analytical

Excel (Pivot Tables, XLOOKUP)

AI & Automation tools

ERP systems

Education

Bachelor's degree

Tools

ERP systems

Job description

Ledgent in Torrance, CA seeks a Credit and Collections Supervisor for an established manufacturing company. This full-time role offers a hybrid schedule (3 days onsite, 2 days remote) and leads a team of analysts.

The position entails managing credit risk, collections, deductions, and audits while driving process improvements with AI and automation, all within strict internal controls.