Credit & Collections Specialist: Inbound/Outbound

Linde plc; Ankeny, Northern (IA, KY); Hybrid; USD 46,000 - 62,000; Full time

Job summary

Linde plc is seeking a Credit & Collections specialist in Iowa. The role handles inbound customer calls, processes payments, and makes credit release decisions in line with company procedures.

You will work with the team to resolve disputes, arrange payment plans for delinquent accounts, and support service levels. Ideal candidates have 2+ years in credit and collections, strong communication skills, and proficiency with Word and Excel.

Qualifications

• High School diploma or GED required.
• 2+ years of Credit & Collections experience.
• Handling inbound calls in a fast-paced environment.
• Proficient with Microsoft Word and Excel.
• Strong customer service and verbal communication skills.
• Able to work effectively in a team environment.

Responsibilities

• Answer inbound phone calls from internal and external customers.
• Process payments and make credit release decisions per The Linde way procedures.
• Refer customer disputes to field personnel for final resolution.
• Make payment arrangements on delinquent accounts.
• Perform outbound collections calls to support credit release procedures.
• Escalate customer disputes and collections situations as needed.
• Assist the team in meeting inbound service level standards.

Skills

Credit & collections experience

Inbound call handling

Word & Excel

Customer service

Verbal communication

Teamwork

Education

High School diploma / GED

Tools

Microsoft Word

Microsoft Excel

Job description

Linde plc is seeking a Credit & Collections specialist in Iowa. The role handles inbound customer calls, processes payments, and makes credit release decisions in line with company procedures.

You will work with the team to resolve disputes, arrange payment plans for delinquent accounts, and support service levels. Ideal candidates have 2+ years in credit and collections, strong communication skills, and proficiency with Word and Excel.