Collector - Inbound

Linde plc; Ankeny, Northern (IA, KY); Hybrid; USD 46,000 - 62,000; Full time

Job summary

Linde plc is seeking a Credit & Collections specialist in Iowa. The role handles inbound customer calls, processes payments, and makes credit release decisions in line with company procedures.

You will work with the team to resolve disputes, arrange payment plans for delinquent accounts, and support service levels. Ideal candidates have 2+ years in credit and collections, strong communication skills, and proficiency with Word and Excel.

Qualifications

• High School diploma or GED required.
• 2+ years of Credit & Collections experience.
• Handling inbound calls in a fast-paced environment.
• Proficient with Microsoft Word and Excel.
• Strong customer service and verbal communication skills.
• Able to work effectively in a team environment.

Responsibilities

• Answer inbound phone calls from internal and external customers.
• Process payments and make credit release decisions per The Linde way procedures.
• Refer customer disputes to field personnel for final resolution.
• Make payment arrangements on delinquent accounts.
• Perform outbound collections calls to support credit release procedures.
• Escalate customer disputes and collections situations as needed.
• Assist the team in meeting inbound service level standards.

Skills

Credit & collections experience

Inbound call handling

Word & Excel

Customer service

Verbal communication

Teamwork

Education

High School diploma / GED

Tools

Microsoft Word

Microsoft Excel

Job description

• You will answer inbound phone calls from internal and external customers
• Process payments is part of your role and to make credit release decisions following procedures as stated in The Linde way
• Refer customer disputes to field personnel for final resolution
• You are going to make payment arrangements on delinquent accounts
• Perform outbound collections calls in support of credit release procedures
• Escalate customer disputes and collections situations as necessary
• You will assist the team in meeting inbound service level standards

What makes you great

• You must have a High School diploma / GED required
• More than two (2+) years Credit & Collections experience
• Handling inbound calls in a fast-paced environment
• Computer experience in Word and Excel
• You have great customer service skills and effective verbal communication skills
• Working successfully in a team environment

Why you will love working with us

Linde is a leading global industrial gases and engineering company with 2025 sales of $34 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain, decarbonize and protect our planet.
Linde serves a variety of end markets such as chemicals & energy, food & beverage, electronics, healthcare, manufacturing, metals and mining. Linde’s industrial gases and technologies are used in countless applications, enabling space exploration and launch technologies, delivering ultra-high-purity and specialty gases for semiconductor manufacturing, providing life-saving medical oxygen and enabling clean hydrogen production and carbon capture to reduce greenhouse gas emissions. Linde also delivers state-of-the-art gas processing solutions to support customer growth, efficiency improvements and emissions reductions.

What we offer you!

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.
Linde offers competitive compensation and an outstanding benefits package. Enjoy access to health, dental, disability, and life insurance, paid holidays and vacation, an employee discount program, and opportunities for educational and professional growth. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day!

Linde thanks all applicants in advance for their interest; however, only those applicants who are being considered for an interview will be contacted.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Linde Gas & Equipment Inc. acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.

*The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.