Collections Specialist

Watercress Financial; West Des Moines (IA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Monthly incentive pay

Onsite in West Des Moines

Job summary

Watercress Financial is seeking a Collections Specialist to support our accounting operations in West Des Moines, IA. You will contact clients to negotiate payment terms, resolve billing discrepancies, and maintain accurate records of collections activities.

The ideal candidate has 2+ years in collections, strong communication skills, and a proactive problem-solving approach. This onsite role offers a Monday–Friday schedule from 10:00 AM to 7:00 PM and starting pay at $22 per hour, plus

Qualifications

• Associate or Bachelor's degree in a related or comparable field preferred
• A minimum of 2 years' experience in a collections position preferred

Responsibilities

• Respond to customer inquiries and negotiate payment terms
• Handle collection accounts with speed and accuracy while maintaining professionalism
• Complete collection calls to meet performance standards
• Meet and strive to exceed prescribed performance metrics
• Confirm and negotiate payment arrangements
• Research customer account discrepancies
• Maintain objectives for delinquency, repossessions, and net losses
• Stay informed of policy changes
• Maintain strict confidentiality
• Work flexible schedules, weekends and holidays as necessary
• Escalate complex issues to Team Leader
• Recommend actions on unique collection cases

Skills

Collections experience

Communication skills

Time management

Negotiation

Education

Associate or Bachelor's degree in related field

Job description

As a Collections Specialist, you will play a vital role in our financial operations by ensuring timely collection of outstanding debts. Your responsibilities will include contacting clients to negotiate payment terms, resolving billing discrepancies, and maintaining accurate records of collections activities. The ideal candidate will have a strong background in collections, excellent communication skills, and a proactive approach to problem-solving.

RESPONSIBILITIES

• Respond to customer inquiries.
• Handle collection accounts with speed and accuracy while maintaining professionalism
• Complete collection phone calls to meet required performance standards
• Meet and strive to exceed prescribed performance metrics
• Confirm and / or negotiate payment arrangements
• Research any customer account discrepancies
• Maintain established objectives for delinquency, repossessions, and net losses.
• Stay informed of any changes to policies and procedures
• Must maintain strict confidentiality
• Willing to work flexible schedules, weekends, and holidays as necessary in order to meet business needs
• Escalate more complex or difficult issues to their Team Leader
• Ability to make recommendations to Team Leader on unique collection cases

QUALIFICATIONS

• Associate or Bachelor's degree in a related or comparable field preferred. An equivalent combination of education and experience may be considered
• A minimum of 2 years' experience in a collections position preferred

KNOWLEDGE AND SKILLS

• Knowledge and experience in Collections with reference to legal restrictions
• Knowledge of the credit and financial industry
• Good communication skills - both written and verbal
• Superior time management and organizational skills
• Critical thinking, ability to make sound decisions, good negotiation skills, problem solver

OTHER

• Onsite in West Des Moines, IA.
• Schedule is Monday - Friday 10AM - 7PM.
• Starting at $22 hourly + up to 7.5% monthly incentive pay after first 90 days.