Credit & Collections Specialist | Growth, Service, Impact

Scribe Opco Inc Dba Koozie Group; Clearwater (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical Plans (HSA/HRA)

Flex Spending Accounts

Vision (VSP)

Life Insurance

401(k) with employer match

Employee referral program

Job summary

Koozie Group, a prominent supplier in the promotional products industry, is seeking a Credit & Collections Associate in Clearwater, FL. The role handles cash activities, collections, and credit tasks that affect the A/R department and external customers.

You will perform outbound calls, resolve invoice disputes, and communicate credit issues promptly. Initially, you’ll be dedicated to the phone queue and work with other teams to route calls correctly, then manage a portfolio of accounts while

Qualifications

• HS Diploma or GED.
• Basic Excel and MS Office Suite Knowledge.
• Experience with Oracle or SAP, a plus.
• Minimum of two years of experience in Accounts Receivable, preferably in a business to business environment.
• Ability to perform and prioritize multiple tasks efficiently in a fast paced environment.
• Maintain effective working relationships with other associates.

Responsibilities

• Answer inbound calls and contact customers for delinquent payment
• Review orders in the credit hold queue and decide the most appropriate course of action according to credit guidelines
• Respond to customer email inquiries and work collaboratively with other team members to resolve customer disputes
• Perform follow up on orders on hold
• Work daily declined credit cards

Skills

Excel

MS Office

Oracle

Accounts Receivable

Multitasking

Communication

Overtime

Education

HS Diploma or GED

Tools

SAP

Job description

Koozie Group, a prominent supplier in the promotional products industry, is seeking a Credit & Collections Associate in Clearwater, FL. The role handles cash activities, collections, and credit tasks that affect the A/R department and external customers.

You will perform outbound calls, resolve invoice disputes, and communicate credit issues promptly. Initially, you’ll be dedicated to the phone queue and work with other teams to route calls correctly, then manage a portfolio of accounts while