Credit Associate

Vaco; Clearwater (FL); On-site; USD 25,000 - 36,000; Full time

Job summary

Vaco is seeking a Credit & Collections Associate for our client in Clearwater, FL. The role handles inbound and outbound collection calls, helping customers resolve credit and invoice issues, with excellent customer service on every interaction. The position starts in the phone queue and, once ramped up, you’ll take on your own portfolio of accounts.

On-site schedule is ~8am-5pm. This is a 6-month Contract to Hire with overtime as needed.

Qualifications

• ~ 2 years of Accounts Receivable or collections experience, ideally B2B (will also consider Customer Service).
• Strong customer service and phone skills, and comfort spending most of the day on calls with clients.
• Basic Excel and MS Office proficiency.
• Oracle or SAP experience is a plus.
• A sense of urgency, strong communication skills, and multitasking in a fast-paced environment.
• HS diploma or GED.

Responsibilities

• Answer inbound calls for payments and credit questions, and make outbound calls on delinquent accounts.
• Help customers resolve invoice discrepancies before their payments are processed.
• Work declined and expired credit cards every day.
• Review orders in the credit hold queue, follow credit guidelines and next steps.
• Respond to customer emails, and collaborate with the team to resolve disputes.
• In the first months, meet monthly with Customer Service to fix misrouted calls.
• Once established, manage your own portfolio of collections accounts.

Skills

Accounts Receivable

Customer service

Phone skills

Communication

Multitasking

Education

HS diploma or GED

Tools

Excel

MS Office

Oracle

SAP

Job description

Our client is looking for a Credit & Collections Associate. This role handles inbound and outbound collection calls and helps customers resolve credit and invoice issues, with excellent customer service on every interaction. The role starts on the phone queue and once ramped up you’ll take on your own portfolio of accounts.

Location: Clearwater, FL (33760)

Schedule: On-site Everday (~8am-5pm)

Compensation: $22/hr

Duration: 6-month Contract to Hire

Overtime: Required when business needs arise

Desired Experience:

• ~ 2 years of Accounts Receivable or collections experience, ideally B2B (will also consider Customer Service experience)


• Strong customer service and phone skills, and comfort spending most of the day on calls with clients


• Basic Excel and MS Office


• Oracle or SAP experience is a plus


• A sense of urgency, strong communication skills, and the ability to juggle multiple tasks in a fast-paced environment


• HS diploma or GED

Day to Day:

• Answer inbound calls for payments and credit questions, and make outbound calls on delinquent accounts


• Help customers resolve invoice discrepancies before their payments are processed


• Work declined and expired credit cards every day


• Review orders in the credit hold queue, decide next steps using credit guidelines, and follow up on held orders


• Respond to customer emails, and work with the team to resolve disputes


• In the first few months, meet monthly with Customer Service to fix calls that are misrouted to AR


• Once that process is in place, manage your own portfolio of collections accounts