Collections Specialist - In-Office, Growth Path

MIDFLORIDA Credit Union; Lakeland (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Stability

Opportunity for growth

Paid time off and paid holidays

Tuition assistance after 6 months of服务

401K Plan with employer matching

Health, Dental, and Vision Insurance -

Employee Assistance Program- Nowaiting

Salary and Bonuses – Bonus programs

Job summary

MIDFLORIDA Credit Union in Lakeland, FL is seeking a full-time Collections representative to handle inbound and outbound calls, negotiate repayment plans, and protect member relationships.

The role requires at least 2 years of collections experience, strong customer service and solid communication skills, and proficiency with MS Office. This is an in-office position with opportunities for growth within our team.

Qualifications

• 2 years minimum of collections experience required.
• Excellent customer service skills along with strong verbal and written communications.
• Must have a strong desire to help people.
• Proficient in the use of computers, the internet and Microsoft Office.
• Proven collections experience with a financial company; experience with Skip Tracing and auto repossession is preferred.
• High School Diploma or equivalent.
• Position is an In office, NOT a remote position.

Responsibilities

• Handle Outbound and Inbound telephone calls with members informing them of their delinquent account and reaching agreement on repayment.
• Treat our members with respect, empathize with their situation, and identify a win-win outcome for both the members and the credit union.
• Actively work potential collections accounts and monitor the daily collection queue.
• Maintain consumer loan delinquency at or below department standards; control and prevent losses to the credit union.
• Assist members and staff with collection related matters.
• Update account and member information.
• Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines.
• Provide technical solutions in support of MIDFLORIDA’s electronic services.
• Exhibit a high degree of integrity, trustworthiness, and professionalism always.
• Exude a positive and professional attitude with members and partners consistently.
• Perform other duties as assigned.

Skills

Customer service

Verbal and written communication

MS Office proficiency

Collections experience

Education

High School Diploma or equivalent

Tools

Skip Tracing

Auto repossession

Job description

MIDFLORIDA Credit Union in Lakeland, FL is seeking a full-time Collections representative to handle inbound and outbound calls, negotiate repayment plans, and protect member relationships.

The role requires at least 2 years of collections experience, strong customer service and solid communication skills, and proficiency with MS Office. This is an in-office position with opportunities for growth within our team.