Credit Collections Specialist

Quest Financial; Alpharetta (GA); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

10% bonus

Excellent benefits package

Growth opportunities

Flexibility and work-life balance

Job summary

A leading company in Alpharetta is seeking a Credit Collections Specialist to manage collections for national accounts. The role offers a hybrid work schedule, excellent benefits, and opportunities for growth. Candidates should have strong analytical skills and experience in collections.

Qualifications

• 2-4 years of AR, Credit, or Collections experience.
• Proficient in Microsoft Office software.

Responsibilities

• Manage customer accounts and payment arrangements.
• Document all contacts on ERP system.
• Collaborate with various departments to resolve issues.

Skills

Analytical Skills

Customer Service

Problem Solving

Communication

Organization

Tools

Microsoft Office

NetSuite

Job description

This range is provided by Quest Financial. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65,000.00/yr - $70,000.00/yr

We are seeking candidates with strong analytical skills and Commercial Collections experience for a permanent opening with a global technology company in Alpharetta. This role will be responsible for managing collections for their larger, national accounts.

Highlights:

• Established hybrid remote schedule with 2 work from home days/week.
• 10% bonus (paid monthly)
• Pay up to $70k
• Opportunity to gain experience working with large, fortune 500 clients
• Excellent benefits package
• Growth opportunities
• Flexibility and work-life balance

Overview

This position is a key role and directly impacts the financial performance, balance sheet and cash flow of our organization. The essential functions performed in this role will be to maximize cash collections and maintain accounts receivable within established company guidelines.

Responsibilities

• Manage customer accounts within assigned portfolio by engaging in emails and/or phone calls. This includes payment arrangements as well as building excellent customer service relationships to our customers' needs and issues.
• Document all contacts on ERP system and provide any documentation required to expedite payment.
• Make recommendations to management on the rescinding of credit terms, more aggressive collection tactics or dispute resolution, resulting from customer contacts and overall payment performance.
• Prepare and provide monthly account statements for the customers within the assigned portfolio.
• Identify problem accounts, write-offs to bad debt, related adjustments with appropriate documentation for management.
• Work collaboratively with various departments internally to resolve issues, improve processes, and manage customer accounts to expedite collections from customers in assigned portfolio.
• Collaborate closely with the business operations team on customer billing issues including contract related questions, adjustments, pricing, disputes, returns and other miscellaneous questions.
• Maintain compliance with required internal controls and departmental procedures.
• Assist with training and mentoring as requested by direct manager and management.

BASIC REQUIREMENTS:

· 2-4 years of AR, Credit, or Collections experience managing business customer accounts

· Proficient in Microsoft Office software (Excel, Word, PowerPoint, Outlook).

· Excellent verbal and written communications skills and able to quickly build rapport with customers.

· Highly organized and able to work independently.

· Ability to rapidly solve complex problems and to understand and match billing to contracts.

· Demonstrate positive and professional behavior as a member of a team.

· Experience with NetSuite software is a plus.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing

• Industries

  Software Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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