Credit & Collections Manager

Crane Worldwide Logistics; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Quarterly bonus

Paid time off

Medical benefits

Tuition reimbursement

Recognition program

Volunteer time

Employee discounts

Wellness incentives

Job summary

Crane Worldwide Logistics is seeking a Credit & Collections Manager to lead credit and collections across the Order-to-Cash process, reducing past-due balances and improving cash flow. This role partners with Sales, Operations and Finance to resolve disputes, assess credit risk, monitor accounts, and drive continuous improvement while ensuring policy compliance.

The ideal candidate will have 5+ years in credit/collections, 2+ years of leadership, strong Excel skills, and a proven ability to

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• 5+ years of progressive experience in credit, collections, accounts receivable, or finance.
• 2+ years of leadership or management experience overseeing credit and collections personnel.
• Experience managing customer credit risk, collection strategies, dispute resolution, and resolving delinquent accounts.
• Strong understanding of accounts receivable, credit analysis, financial modeling, aging management, cash flow, and bad debt controls.

Responsibilities

• Lead credit and collections activities to improve cash flow and reduce past due balances.
• Manage customer credit risk through credit reviews, credit limit recommendations, and account monitoring.
• Oversee collection efforts and resolution of high-risk, delinquent, and escalated accounts.
• Partner with Sales, Operations, Finance, and customers to resolve disputes and payment issues.
• Analyze AR aging, collection performance, and risk trends to drive improvement initiatives.
• Develop, coach, and support the credit and collections team to achieve performance goals.
• Ensure compliance with company policies, legal requirements, and collection procedures.

Skills

Leadership

Communication

Analytical thinking

Problem solving

Excel & reporting

Risk management

Education

Bachelor's degree in Finance/Accounting/Business Administration

Tools

D&B

Credit Risk Monitor

GetPaid

Coupa

Sage 300 ERP

Job description

The Credit & Collections Manager leads credit and collections activities to reduce risk, improve cash flow, reduce past due balances, minimize bad debt exposure, and support working capital objectives. This role partners with customers and internal stakeholders to resolve payment issues, manage credit risk, and drive continuous improvement across the Order-to-Cash process.

Essential Job Functions

• Lead credit and collections activities to improve cash flow and reduce past due balances.
• Manage customer credit risk through credit reviews, credit limit recommendations, and account monitoring.
• Oversee collection efforts and resolution of high-risk, delinquent, and escalated accounts.
• Partner with Sales, Operations, Finance, and customers to resolve disputes and payment issues.
• Analyze AR aging, collection performance, and risk trends to drive improvement initiatives.
• Develop, coach, and support the credit and collections team to achieve performance goals.
• Ensure compliance with company policies, legal requirements, and collection procedures.

Other Skills & Abilities

• Strong leadership and team development skills.
• Excellent communication and stakeholder management abilities.
• Strong analytical and problem-solving skills.
• Strong Microsoft Excel and reporting proficiency.
• Ability to manage risk, escalations, and competing priorities.
• Familiarity with D&B, Credit Risk Monitor, GetPaid, Coupa, and Sage 300 ERP system.

Education & Experience

• Bachelor's degree in Finance, Accounting, Business Administration, or related degree preferred.
• 5+ years of progressive experience in credit, collections, accounts receivable, or finance.
• 2+ years of leadership or management experience overseeing credit and collections personnel.
• Experience managing customer credit risk, collection strategies, dispute resolution, and resolving delinquent accounts.
• Strong understanding of accounts receivable, credit analysis, financial modeling, aging management, cash flow, and bad debt controls.

Physical Requirements

• Talking, hearing and using hands to operate computer equipment.
• Vision abilities required by this job include close vision and the ability to adjust focus.
• Job may require extended sitting or standing, use of standard office equipment.
• Job will require punctual attendance and regular presence on-site at the assigned work location.

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

This position requires the final candidate to successfully pass an E‑Verify Check.

More Information: http://www.dhs.gov/e-verify

Company benefits are contingent upon meeting eligibility requirements and plan conditions.