Credit & Collections Specialist

Socket.dev; Knoxville (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

Socket.dev in Knoxville, TN is seeking a Credit and Collections Specialist to manage customer credit risk, ensure timely collections, and keep accurate records. You will review credit applications, monitor aging, resolve billing discrepancies, and collaborate with sales to resolve accounts, while preparing management reports.

Ideal candidates will have strong credit knowledge, ERP and Excel skills, and the ability to analyze data for informed decisions in a fast-paced environment.

Qualifications

• Strong understanding of credit principles, collections processes, and financial documentation.
• Proficiency in ERP systems and Microsoft Excel.
• Excellent communication, negotiation, and conflict resolution skills.
• Ability to analyze data and make informed decisions.
• High level of accuracy and attention to detail.

Responsibilities

• Review and assess customer credit applications and set appropriate credit limits.
• Monitor aging reports and follow up on overdue accounts.
• Resolve billing discrepancies and customer disputes.
• Maintain accurate records of collection activities and communications by documenting in the company's system.
• Collaborate with sales and customer service teams to support account resolution.
• Prepare reports for management on collection status and risk exposure.
• Assist with legal documents for the Credit Manager, as needed.

Skills

Credit principles & collections

ERP systems

Microsoft Excel

Communication & negotiation

Data analysis & decision making

Education

High school diploma or GED

Associate or Bachelor’s in Accounting/Finance (preferred)

Job description

Position Scope:

The Credit and Collections Specialist is responsible for managing customer credit risk and ensuring timely collection of outstanding receivables. This role supports financial health by maintaining accurate records, resolving payment issues, and fostering positive customer relationships. This position will also help process new customer credit applications.

Knowledge and Skill Requirements:

• Strong understanding of credit principles, collections processes, and financial documentation
• Proficiency in ERP systems and Microsoft Excel
• Excellent communication, negotiation, and conflict resolution skills
• Ability to analyze data and make informed decisions
• High level of accuracy and attention to detail

Preferred Qualification(s):

• 3+ years of experience in credit and collections or accounts receivable
• Familiarity with credit scoring models and risk assessment tools
• Experience working with B2B customers and large account portfolios

Education Requirements:

• High school diploma, GED or equivalent required
• Associate or Bachelor's degree in Accounting, Finance, or related field preferred

Essential Job Functions:

• Review and assess customer credit applications and set appropriate credit limits
• Monitor aging reports and follow up on overdue accounts
• Resolve billing discrepancies and customer disputes
• Maintain accurate records of collection activities and communications by documenting in the company's system
• Collaborate with sales and customer service teams to support account resolution
• Prepare reports for management on collection status and risk exposure
• Assist with legal documents for the Credit Manager, as needed

Leadership Responsibilities:

While this role does not include direct supervisory duties, the specialist will:

• Take ownership of assigned accounts and collection strategies
• Lead initiatives to improve collection efficiency and reduce DSO (Days Sales Outstanding)
• Provide insights and recommendations to leadership on credit risk trends

Preferred Experience and Skills:

• Experience in manufacturing, industrial, or heavy equipment industries is a plus
• Knowledge of lien laws, collections regulations, and dispute resolution practices
• Ability to work independently and manage multiple priorities

Physical and Mental Requirements:

• Ability to sit for extended periods and work at a computer
• Clear verbal and written communication
• Strong focus and mental agility for handling complex account issues

Work Environment:

• Office-based role with standard business hours
• Collaborative team setting with cross-functional interaction
• Occasional flexibility required during month-end or audit periods

Most work is conducted in a comfortable office environment but exposure to site conditions may also occur. Personal protective equipment must be worn in areas as required. Although the work usually is not considered inherently dangerous, employees must be careful while performing onsite services.

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. Stowers Machinery Corporation reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.