Credit & Collection Analyst

Convergint; Hoffman Estates (IL); Presencial; USD 32.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid holidays

Health/Dental/Vision insurance

Life insurance

Wellness program

401K matching

Tuition reimbursement

Company vehicle allowance

Cell phone reimbursement

Parental leave

Descripción de la vacante

Convergint is seeking a full-time Credit and Collection Analyst in Hoffman Estates, IL to manage customer credit risk and ensure timely collection of accounts receivable, supporting healthy cash flow and minimizing financial loss. You will build relationships with customers and internal partners, review aging reports, resolve billing issues, track write-offs, and prepare AR dashboards.

Requirements include solid AR knowledge, strong communication, Excel proficiency, and 3 years of collections or

Formación

• Solid accounts receivable knowledge.
• Customer service oriented with strong communication skills.
• Proficiency in Excel and financial software.
• Strong planning and organizational skills.

Responsabilidades

• Following up on outstanding invoices via email, phone, meetings, or customer portals.
• Reviewing aging reports and resolving payment issues with customers and internal partners.
• Tracking write-offs and maintaining AR spreadsheets.
• Creating weekly/monthly AR and aging reports for management and sales teams.

Conocimientos

Accounts receivable knowledge

Customer service

Interpersonal communication

Excel proficiency

Educación

High School / GED or equivalent

2–4 year college degree preferred

Herramientas

Microsoft Excel

Descripción del empleo

Build a career where values meet worldwide opportunity.Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Credit and Collection Analyst. In this role, you will be responsible for managing customer credit risk and ensuring timely collection of outstanding accounts receivable to support healthy cash flow and minimize financial loss. This role involves building and maintaining customer relationships, assisting with accounts receivable tasks, reviewing aging reports, and proactively following up on overdue invoices. As a Credit and Collection Analyst, you are a part of a dynamic team that allows you to grow as Convergint grows.For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.Who You AreYou have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Credit and Collections Analyst.Who We AreWith 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.What you’ll do with “Our Training and Your Experience”Preparing and submitting customer account statementsFollowing up on outstanding invoices via email, phone, meetings, or customer portals.Identifying and resolving payment issues, billing errors, and customer disputes through building positive relationship and collaboration with customers and internal business partners including Account Executives, Program Managers, Senior Management, and corporate teamsProviding updates to billing team regarding customer invoice requirements to ensure timely payment of invoices.Ensuring the correct application of credits to outstanding invoicesTracking and reporting the accruals for write-offs and bad debtsMaintaining detailed spreadsheet of invoice progress, aging, and customer updates.Analyzing and monitoring aging invoices and cash flow to ensure achieving planned financial results.Creating weekly and monthly AR and aging invoices reports for the senior managers, sales team, and other stakeholdersResearching and analyzing financial data to identify the root causes of AR issues, implementing solutions to support productivity and improve performancePerforming other duties and responsibilities as requested or required.What You’ll NeedSolid accounts receivable knowledge with preferred experience in construction industry.Customer service oriented.Solid team orientation.Excellent interpersonal, written and verbal communications skills and ability to deal with a wide cross section of people both internal and external to the business.Proficiency in Microsoft Excel, and experience with financial software including ability to track invoices, run reports, data entry, etc.Strong planning and organizational skills.Very adaptable – responds effectively to changes in situation or information; ability to influence others and build consensus using good written and verbal communication skills.Company BenefitsConvergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:10 Company Holidays and Paid Time Off starting at 13 days annuallyFun & Laughter Day OffMedical, Dental & Vision PlanLife insurance & Disability PlanWellness Program401K Matching PlanColleague Assistance ProgramTuition reimbursementCompetitive salary and compensation planVehicle reimbursement plan or company vehicle (if applicable)Corporate Social Responsibility DayCell phone reimbursement (if applicable)Paid parental leaveRequirements:Education: High School/GED or equivalent experiencePreferred Education: 2–4-year college degreeMinimum Experience: 3 years collections, billing, and/or financialConvergint is an Equal Opportunity Employer.Visit our Convergint careers site to learn more about the company and the exciting opportunities available.The expected compensation for the position is $23 to $32 hourly.Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.Convergint is an Equal Opportunity Employer.Visit our Convergint careers site to learn more about the company and the exciting opportunities available. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.