Service Coordinator 2

Convergint; Ohio; On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

13 days paid time off

Medical, Dental & Vision

401K Matching

Life insurance

Vehicle reimbursement

Parental leave

Job summary

Convergint is looking for a full-time Service Coordinator to join our culture. You will handle customer service calls professionally and coordinate service with technicians and customers to ensure timely responses and high satisfaction.

Ideal candidates have 3–5 years in call center or admin roles, strong MS Office skills, and familiarity with financial processes like accounts payable/receivable. Equal opportunity employer.

Qualifications

• 3–5 years in call center, dispatch, or admin work.
• College degree or trade school or equivalent experience.
• Experience in construction/automation preferred.

Responsibilities

• Answer and respond to all incoming customer service calls promptly and professionally.
• Coordinate service with technicians, sub-contractors and customers within designated location.
• Act as lead coordinating the work of others when needed; perform other duties as required.
• Maintain financial awareness for orders, invoices and processes as part of daily tasks.

Skills

Customer service

Communication

Organization

Time management

Education

College degree or trade school

Tools

Microsoft Outlook

Excel

Word

Job description

Build a career where values meet worldwide opportunity.Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Coordinator to join our amazing culture. In this role, you will answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers’ first choice for service. As a Service Coordinator, you are a part of a dynamic team that allows you to grow as Convergint grows.For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.Who You AreYou have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Coordinator.Who We AreWith 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.What you’ll do with “Our Training and Your Experience”Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.Answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers’ first choice for service.Provide co-ordination of service with technicians, sub-contractors and customers within designated CTC location.May act as a lead, coordinating the work of others, but not a supervisor.Performs other duties and responsibilities as requested or required.What You’ll NeedExceptional telephone and personal customer service skills and ability to work under pressure.Excellent Microsoft Outlook, Excel, and Word skills.Strong financial knowledge and skills—ability to understand financials such as accounts receivable/payable, purchase orders, work orders, etc.Strong organizational skills and the ability to handle multiple projects tasks simultaneously.Excellent ability to facilitate a collaborative working environment for customers and team members.Company BenefitsConvergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:10 Company Holidays and Paid Time Off starting at 13 days annuallyFun & Laughter Day OffMedical, Dental & Vision PlanLife insurance & Disability PlanWellness Program401K Matching PlanColleague Assistance ProgramTuition reimbursementCompetitive salary and compensation planVehicle reimbursement plan or company vehicleCorporate Social Responsibility DayCell phone reimbursement (if applicable)Paid parental leaveRequirements:Education: College degree, trade school or equivalent experienceMinimum Experience: 3-5 years call center, dispatch, or administrative experiencePreferred Experience: (but not required):Experience in construction industry, automation, or similar environmentConvergint is an Equal Opportunity Employer.Visit our Convergint careers site to learn more about the company and the exciting opportunities available.The anticipated compensation of this position is $27 - $33 per hour.Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.Convergint is an Equal Opportunity Employer.Visit our Convergint careers site to learn more about the company and the exciting opportunities available. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.