Credit Card Support Specialist II — Impactful CSR

JPMorgan Chase & Co.; Heathrow (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

JPMorgan Chase & Co. in Heathrow, FL, is seeking a Credit Card Customer Service Account Specialist II to serve as the first point of contact for clients, handling inbound calls and delivering exceptional service on a range of credit card products.

The role emphasizes building relationships, solving problems, and applying standard processes in a fast-paced call center. You will need strong communication, empathy, and accuracy to succeed.

Qualifications

• 2+ years of customer service experience in phone or in-person settings.
• Ability to multitask across computer systems and stay accurate.
• Strong empathy, judgment, and conflict resolution.
• Ability to adapt to new situations and diverse workplaces.
• Proficient computer literacy and quick learner.
• High school diploma or GED required.

Responsibilities

• Handle a high volume of inbound calls, delivering support for financial products.
• Interpret customer needs and provide proactive solutions.
• Navigate multiple computer systems efficiently.
• Work independently and with the team to meet goals.
• Follow all regulatory and departmental procedures.
• Treat customers with respect and respond empathetically.

Skills

Communication

Customer interaction

Multitasking

Empathy

Problem solving

Tech literacy

Education

High school diploma

Job description

JPMorgan Chase & Co. in Heathrow, FL, is seeking a Credit Card Customer Service Account Specialist II to serve as the first point of contact for clients, handling inbound calls and delivering exceptional service on a range of credit card products.

The role emphasizes building relationships, solving problems, and applying standard processes in a fast-paced call center. You will need strong communication, empathy, and accuracy to succeed.