Credit Card Support & Compliance Specialist

Dfcu-Financial; Dearborn (MI); Hybrid; USD 38,000 - 55,000; Full time

Benefits offered by this job

401k plan match

Employee bonus program

Health insurance

HSA

Paid time off

Paid holidays

Tuition reimbursement

Job summary

DFCU Financial in Dearborn, MI is seeking a full-time Credit Card Specialist to support frontline staff and card programs under supervision. The role emphasizes compliance with federal regulations and networks.

You’ll handle research, MWR processing, card record maintenance, correspondence, and monitoring risk alerts. A high school diploma and customer service experience in a financial setting are expected, with proficiency in Microsoft 365 and Excel.

Qualifications

• Six months to one year of customer service experience, preferably within a financial institution.
• Proficient in Microsoft 365.
• Experience using Microsoft Excel.
• Demonstrated analytical and problem-solving skills.
• Able to initiate and embrace change.
• Excellent interpersonal skills, including written and verbal communication, and ability to work in a team environment.

Responsibilities

• Provide research, problem-solving and phone support to staff through general and specialized phone queues.
• Process Member Work Requests (MWRs) for monetary adjustments to member accounts, such as misapplied payments, fee reversals and credit balance adjustments.
• Process Member Work Requests (MWRs) for routine maintenance to card records, including credit line changes, replacement card ordering, name changes, and approved new credit card accounts.
• Prepare written correspondence to members using approved templates.
• Monitor exception and file maintenance reports and take necessary action.
• Review preventative reports (i.e., MasterCard Alerts) within established timelines. Advise supervisor of potential high-risk alerts for possible changes in strategy parameters to the Compromised Card Action Plan.
• Comply with information security procedures to protect member information.
• Maintain knowledge of regulations (i.e., Reg Z, Reg E, Bank Secrecy Act, OFAC) and attend training for job related regulatory updates.
• Perform other duties as assigned.

Skills

Customer service experience

Microsoft 365

Microsoft Excel

Analytical thinking

Multitasking

Team communication

Education

High school diploma or equivalent

Tools

Microsoft 365

Microsoft Excel

Job description

DFCU Financial in Dearborn, MI is seeking a full-time Credit Card Specialist to support frontline staff and card programs under supervision. The role emphasizes compliance with federal regulations and networks.

You’ll handle research, MWR processing, card record maintenance, correspondence, and monitoring risk alerts. A high school diploma and customer service experience in a financial setting are expected, with proficiency in Microsoft 365 and Excel.