Credit Card Specialist

DFCU Financial; Dearborn (MI); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid schedule

401k match

Employee bonus program

Medical, dental and vision insurance

Job summary

DFCU Financial in Dearborn, MI is hiring a full-time Credit Card Specialist to support the credit card program and serve as the primary contact for front-line staff. You’ll resolve issues, process Member Work Requests for adjustments and account updates, and draft member communications using approved templates.

You\'ll monitor reports, respond to high-risk alerts, and ensure compliance with Reg Z, Reg E, BSA, and OFAC while maintaining information security practices.

Qualifications

• Six months to one year of customer service experience, preferably within a financial institution.
• Ability to manage multiple priorities.
• Proficient in Microsoft 365.
• Experience using Microsoft Excel.
• Demonstrated analytical and problem-solving skills.
• Able to initiate and embrace change.
• Excellent interpersonal skills, including written and verbal communication, and ability to work in a team environment.

Responsibilities

• Provide research, problem-solving and phone support to staff through general and specialized phone queues.
• Process Member Work Requests (MWRs) for monetary adjustments to member accounts, such as misapplied payments, fee reversals and credit balance adjustments.
• Process Member Work Requests (MWRs) for routine maintenance to card records, including credit line changes, replacement card ordering, name changes, and approved new credit card accounts.
• Prepare written correspondence to members using approved templates.
• Monitor exception and file maintenance reports and take necessary action.
• Review preventative reports (i.e., MasterCard Alerts) within established timelines. Advise supervisor of potential high-risk alerts for possible changes in strategy parameters to the Compromised Card Action Plan.
• Comply with information security procedures to protect member information.
• Maintain knowledge of regulations (i.e., Reg Z, Reg E, Bank Secrecy Act, OFAC) and attend training for job related regulatory updates.
• Perform other duties as assigned.

Skills

Customer service

Analytical thinking

Problem solving

Communication

Adaptability

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft 365

Excel

Job description

Join the DFCU Financial team today, and discover the benefits, rewards and development opportunities from one of the largest and best managed credit unions in the country.

The Opportunity:

We are seeking a full time Credit Card Specialist to join our team.Under general supervision, the Credit Card Specialist will support the credit card programs as primary contact for front line staff. Provide direction and error resolution in compliance with federal regulations, affiliated card networks, and company policy and procedure.

What You'll Do:

• Provide research, problem-solving and phone support to staff through general and specialized phone queues.
• Process Member Work Requests (MWRs) for monetary adjustments to member accounts, such as misapplied payments, fee reversals and credit balance adjustments.
• Process Member Work Requests (MWRs) for routine maintenance to card records, including credit line changes, replacement card ordering, name changes, and approved new credit card accounts.
• Prepare written correspondence to members using approved templates.
• Monitor exception and file maintenance reports and take necessary action.
• Review preventative reports (i.e., MasterCard Alerts) within established timelines. Advise supervisor of potential high-risk alerts for possible changes in strategy parameters to the Compromised Card Action Plan.
• Comply with information security procedures to protect member information.
• Maintain knowledge of regulations (i.e., Reg Z, Reg E, Bank Secrecy Act, OFAC) and attend training for job related regulatory updates.
• Perform other duties as assigned.

What You'll Need:

• High school diploma or equivalent.
• Six months to one year of customer service experience, preferably within a financial institution.
• Ability to manage multiple priorities.
• Proficient in Microsoft 365.
• Experience using Microsoft Excel.
• Demonstrated analytical and problem-solving skills.
• Able toinitiateand embrace change.
• Excellent interpersonal skills, including written and verbal communication, and ability to work in a team environment.

What We Offer:

• Potential for a hybrid work schedule
• 401k plan match, dollar for dollar up to 4%
• 401k additional employer contribution after one year at 5%
• Employee bonus program
• Medical, dental and vision insurance effective date of hire
• Health savings account (HSA)
• Flexible spending accounts for medical and dependent care expenses
• Adoption assistance for qualified expenses maximum $10,000 per child
• Wellness initiatives and reimbursements
• Pre-paid legal services plan
• Identity protection plan
• Accident supplemental plan
• Short & long term disability plans paid for by company
• Company provided basic life insurance of $50,000 plus supplemental for employee, spouse and child
• Pet Insurance
• Free financial planning assistance
• Numerous fun employee events throughout the year
• Volunteer and community engagement opportunities
• Employee loan discounts (closed-end loans)
• Service / anniversary awards
• Employee discounts for company logo wear
• Employee referral payouts for recruiting your friends and family
• Paid lunch time
• Tuition reimbursement / Education assistance
• Ongoing training opportunities
• Leadership development program
• Paid time off
• Paid holidays (13 per year)
• Flexible scheduling for students

Equal Opportunity Employer / Disabled / Veterans