Credit Card Fraud Response Specialist II

JPMorgan Chase & Co.; Columbus (OH); Presencial; USD 28.000 - 35.000; Jornada completa

Descripción de la vacante

JPMorgan Chase & Co. in Columbus, OH is seeking a Credit Card Fraud Recovery Specialist II. This role focuses on handling inbound inquiries and providing high-quality service within a regulated fraud environment.

You will balance 80% research tasks with 20% phone interactions to support customers and protect assets. The position emphasizes empathy, multitasking, and the ability to navigate multiple systems while delivering accurate and timely resolutions.

Formación

• 2+ years in phone or face-to-face customer support.
• Ability to manage complex interactions with empathy and sound judgment.
• Strong communication, information gathering and decision-making skills.
• Ability to multitask across computer systems while delivering accurate service.
• Willingness to work in a fast-paced, regulated environment.
• Proactive learning of products and systems and willingness to seek feedback.

Responsabilidades

• Primarily off the phones role with 80% research and 20% calls.
• Provide comprehensive support for financial products.
• Interpret needs and deliver continuous insights to customers.
• Navigate multiple computer systems efficiently and maintain accuracy.
• Work independently and with the team to meet goals.
• Follow all regulatory and departmental practices and procedures.

Conocimientos

Communication skills

Customer interaction

Multitasking with computer systems

Empathy and judgment

Adaptability in fast-paced env

Problem solving

Learning products quickly

Proficient computer literacy

Phone and call-center experience

Educación

High school diploma or GED

Descripción del empleo

JPMorgan Chase & Co. in Columbus, OH is seeking a Credit Card Fraud Recovery Specialist II. This role focuses on handling inbound inquiries and providing high-quality service within a regulated fraud environment.

You will balance 80% research tasks with 20% phone interactions to support customers and protect assets. The position emphasizes empathy, multitasking, and the ability to navigate multiple systems while delivering accurate and timely resolutions.