Credit Card Fraud Response Specialist – Fast-Paced & Impactful

JPMorgan Chase; San Antonio (TX); Vor Ort; USD 33.000 - 46.000; Vollzeit

Zusammenfassung

JPMorgan Chase in Texas is hiring for a customer service representative to respond to inquiries via phone, guide customers through financial products, and ensure accurate documentation. This role suits someone who thrives in a fast-paced, phone-based environment and can take ownership of each interaction.

You will interact with customers daily, work with multiple systems, and collaborate with the team to meet service goals while adhering to regulatory requirements.

Qualifikationen

• Minimum 1 year of customer service experience in phone or in-person settings.
• Able to handle high call volumes with quality service.
• Strong communication and information-gathering skills with clear documentation.
• Demonstrates empathy, composure, and sound judgment for complex interactions.
• Quick learner of new products and systems as processes evolve.
• Proficient with multiple computer applications and attention to detail.
• Able to explain solutions and next steps clearly.
• Able to work well both independently and in a team.
• High school diploma or GED.

Aufgaben

• Handle a high volume of inbound and outbound calls delivering support for financial products.
• Identify customer needs and provide clear, actionable guidance.
• Navigate multiple computer systems efficiently.
• Collaborate with teammates to achieve targets.
• Adhere to regulatory and departmental procedures.
• Respond to customers with empathy and ownership of the interaction.

Kenntnisse

Customer service

Phone support

Communication

Empathy

Problem solving

Multitasking

Documentation

Teamwork

Attention to detail

Ausbildung

High school diploma

Jobbeschreibung

JPMorgan Chase in Texas is hiring for a customer service representative to respond to inquiries via phone, guide customers through financial products, and ensure accurate documentation. This role suits someone who thrives in a fast-paced, phone-based environment and can take ownership of each interaction.

You will interact with customers daily, work with multiple systems, and collaborate with the team to meet service goals while adhering to regulatory requirements.