Account Manager II - Collection Credit Cards

Hankey Group; Las Vegas (NV); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Life Insurance

401K matching

Employee stock ownership program

Job summary

Westlake Financial seeks an Account Manager II in Collections for credit cards to manage delinquent accounts, perform skip tracing, and negotiate settlements. You will contact customers by phone, work toward bringing accounts current, and handle a high-volume call environment.

The role requires 3+ years in backend subprime collections, with preferred auto collections experience and a strong knowledge of FDCPA. A flexible schedule, MS Excel/Outlook skills, and negotiation ability are essential.

Qualifications

• High School diploma or equivalent.
• 3+ years of backend subprime collections experience.
• Auto collections experience preferred.
• Willing and able to work a flexible schedule including overtime and weekends.
• Ability to multi-task in a fast-paced environment.
• Extensive knowledge of state and federal collections laws, including the FDCPA.
• Good computer and typing skills.
• Team player and strong negotiation skills; excellent telephone etiquette.
• General knowledge of MS Excel and Outlook; web navigation.

Responsibilities

• Collect accounts that are 3+ payments past due.
• Bring delinquency down in the assigned queue.
• Call customers that are past due and perform skip tracing to locate delinquent accounts.
• Make payment arrangements and negotiate to bring accounts current.
• Handle high-volume calls in a fast-paced environment.

Skills

Skiptrace Knowledge

Credit card collections

Flexible schedule

Multi-tasking

FDCPA knowledge

Typing skills

Negotiation skills

Telephone etiquette

Excel

Outlook

Web-based apps

Education

High School diploma or equivalent

Tools

Microsoft Excel

Outlook

Job description

Westlake Financial is the largest privately held auto finance company in the Nation.

We are committed to growing and strengthening our organization by hiring the people that make Westlake World (our culture) what it is. Through hiring the best fitting applicant and supporting our people in further developing their skills, we transition our Applicants into Westlake Warriors (our people).

With 30% YOY growth and assets of 2.26 billion, we are always looking to acquire talented individuals as we expand our presence in the Auto Finance Industry. Westlake Financial believes in PEOPLE with the PURPOSE and PASSION to assist our more than 22,000 dealer partners throughout North America.

WESTLAKE WARRIOR | Account Manager II - Collections_Credit_Cards

Job Highlights

• $1,000 Tiered Retention Bonus.

Brief Description

90-day collectors will oversee handling accounts that have fallen over three payments past due. They will need to contact customer via phone and skip trace to locate customers that are difficult to get a hold of. The agent will have a monthly goal that needs to be reached. Agent will need to incorporate several skip trace techniques as well as negotiation skills to cure accounts. Agent will also have to use his/her skip trace knowledge to skip on customers.

DUTIES, TASKS, RESPONSIBILITIES (include, But Not Limited To)

• Collect accounts that past due three or more payments.
• Bring delinquency down in set queue.
• Call customer that are past due three payments
• Skip trace to locate customers that are delinquent and collateral.
• Make arrangements and negotiate with delinquent accounts to bring current.
• Agent will need to be able to handle high volume calls in a fast-paced environment.

Knowledge, Skills, Licenses

• Skiptrace Knowledge
• Some experience in credit card collections or a related financial services role.
• Willing and able to work a flexible schedule including overtime and weekends
• Ability to multi-task in a fast-paced environment
• Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act
• Good computer and typing skills
• Team player
• Good negotiation skills; excellent telephone etiquette
• General knowledge of Microsoft Excel, and Outlook
• Web navigation and/or web-based applications

EDUCATION

• High School diploma or equivalent required.

Experience

• 3+ years of Backend subprime collections
• Auto Collections experience preferred

Full-time Benefits

• Medical, Dental, and Vision benefits
• Life Insurance, Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program in a $14.2 Billion Company, plus company matching
• Wellness Program, Daily Team Exercises
• Westlake University, Certification Programs
• Career Path Opportunities
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• AT&T Wireless Discounts
• Employee Loan Assistance
• Annual Flu Shots, Biometric Screenings
• Paid Vacations Days
• Paid Sick Days
• Paid Holidays
• Rental Car Discounts
• Dell Member Purchase Program
• UKG Wallet

About Us

People. Purpose. Passion.

These are the hallmarks of Westlake Financial and have been since our inception in 1988. Westlake specializes in prime to sub-prime automotive financing, helping car dealerships do what they do best: sell cars. Our unique credit approval software (known as "The Buy Program ©"â) allows dealers to get an on-the-spot loan approval without waiting for callbacks, faxbacks, or rehashes.

Westlake Financial is an Internet based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States. All collections and servicing are performed in-house from its central facility located in the Mid-Wilshire area of Los Angeles.

Westlake's success did not just happen overnight. It took years of hard work, cultivation, and smart intuition to get to where we are today. Not content to rest on our laurels, Westlake continues to build and refine, always keeping our dealers and customers in mind.

ACKNOWLEDGMENTS

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.